8/10 Bueno
Abigail F.
16 de jun de 2025
Aspectos positivos: Limpieza
We love this beach and had a nice time. The home was clean, the downstairs bedrooms are extremely tight, there are no dressers and barely space to lay out your luggage. I would say this house can fit no more than 6 people, 8 is pushing it. We didn’t hear from the owners at all until 4 months after we booked. In my experience, owners are welcoming after your introduction. I paid for the reservation in full when I booked and when I needed to change my accommodations (adding extra people), I still didn’t hear from them. They finally responded 2 weeks prior to my vacation date, they were very honest about how small the house was for 12 but by that time I couldn’t cancel without losing all of my money. They initially promised a full refund, but then they backed out and the owner lied that I didn’t qualify for a full refund when I initially reached out, and then said that since it was such a short notice to my vacation date she would be losing and felt it was fair to charge me a fee. She would take hours to respond and I had to call VRBO twice to reach out to her and help us settle the matter. The lack of professionalism and integrity is what made it worse. The extra guest fee statement leaves room to believe that extra guests is an option, but the house is way too small for 10 people I now understand their hesitance in letting us stay but instead of owning up to their mistake she wanted to charge me for her own poor communication. Fortunately, we had no issues during our stay.
Abigail F.
Se alojó 5 noches en junio de 2025