VRBO has been a staple in my family’s holidays over the last few years. We have loved using the service because we are guaranteed quality homes to rent. This year, we were a bit disappointed. I want to start with, this home was beautiful and very clean! Unfortunately there were several “Big Things” not at all communicated. To start, we rented this house specifically for the heated pool. Before arriving I asked explicitly if everything with the pool was good to go, or if I needed to do anything. I was told that everything was ready, so we (especially the kids) were anticipating being able to use it from start to finish. Unfortunately, that was not the case. The heat setting was not even turned on, so we weren’t able to enjoy for the first 2 days, that was a huge downer for the kids. The other big thing, is my husband and I stood outside trying to lock the house up for almost 30 minutes before I got a response, because proper instructions about the keypad having a shirt on it were not provided. The hot water heater I guess doesn’t work properly, because the breaker flipped, so we got Luke warm showers all week. There were very limited amenities provided (toilet paper, paper towels, 3 garbage bags, dishwasher detergent) which was only an issue because we were unaware that these things weren’t provided. Again, the home was clean and beautiful, and these may all seem like small inconveniences, but when you get the rare chance to be able to take a vacation, plan and pay for it, especially with children and family members with children, these things become big deals and disappointments. We ended up leaving a day and half early.