Platja de Gruta

I stayed at Miramar recently and, while the location was great, my interaction with the front desk was disappointing. The staff member I encountered was consistently unhelpful and dismissive, which affected my overall experience. I hope the hotel can improve its customer service in the future. For travelers seeking a friendlier welcome, I would consider other nearby hotels.

Everything was great from arrival to departure. It is in a great location. It felt very safe to go out walking in the day. There was a Western Union around the corner for currency exchange if you needed it. There were some places to eat just doors away and taxis to places like the Copacabana Palace end of town and Roxy Dinner show were easy to get and cheap. We were in a Fairmont Gold club room and the lounge was lovely with views over Copacabana beach towards Sugar Loaf, and great for breakfast. I had fresh made omelette every day. The white wine in the lounge was not great, but the red was fine. The spa was lovely and compared to some hotel spas not horrifically priced. Housekeeping were excellent and brought extra water and clean towels in the evening and the corridors were quiet at night. We had no internal noise although the sliding patio doors let some external noise in but not enough to keep you awake. The room and bathroom were exceptionally clean. The lounge staff could not have been more helpful and arranged a car to take us to the Roxy and back. It was not very much more than an Uber but we had a dedicated person waiting for us as soon as the show finished. All in all a great hotel experience and would recommend this hotel.