4/10, Deficient
Faith
23 de nov. de 2025
Què li ha agradat: Estat de l’allotjament i instal·lacions
It's NOT the same, ice machine was not working, had to go to another floor, no wine bucket in room, took 45mins to finally get...
Oh phones in the room not working, said they'd send some one to look at phones, no one ever came!!
Two elevators were broken, would wait 8 to 10 minutes, for it to come and was crowded, stopped on every floor cause the otherd were broken!! For entire stay.
Rooms need updated BAD... amenities bad, not enough coffee pods, and they were terrible weak cheap coffee, no cotton balls, q tips ..etc
Staff is great, spa nice, but rest of hotel needs help, and when I did complain they all brought up new GM, not doing his job !! They charge big price and NEED to step it up, cause I won't stay there again, till it steps up, like it used to be a high end hotel, not anymore, just their PRICES, not paying top dollar for a medicore hotel anymore 😖
Faith
Estada de 2 nits (nov. 2025)
