Vacaciones en Phum Véal Sré Tenot

Tiện nghi

We had a very disappointing experience. Before arrival we were asked to send passport details through WhatsApp, and several messages were later deleted, which raised concerns for us from the beginning. When we arrived, front desk staff refused assistance and directed us to communicate only with the owner/host. We also noticed signage suggesting short-term stays may not be permitted in the building. The apartment itself did not match the quality or presentation shown in the listing photos. The main issue was access and security. On our first night we returned around 10:30pm and discovered the access card provided would not unlock the foyer entrance to reach the elevators. We were locked outside with all of our passports, luggage and belongings still inside the apartment. Security staff refused to assist and we could not contact the host despite repeated attempts. We only regained entry because another resident allowed us into the building around 10:45pm. The following morning the apartment door lock malfunctioned and would not reliably lock or open. A technician attended but appeared unable to repair it properly. At one point he agreed to help us with the foyer access issue, but when the lift doors opened downstairs he ran out of the building and never returned. Due to the ongoing access problems, lack of support and security concerns, we booked alternative accommodation the following day and left the property early. This was the most stressful accommodation experience.

We lo es the hotel and return. As the first time all the personal was very profesional. Breakfast view is great ! Camellie is almost our mother !! All the times helpulf

El personal fue de lo mejor. La habitación no muy grande pero cómoda. El desayuno muy completo y variado.

El personal excelente, muy amable y dispuestos a ayudar con recomendaciones. La habitación bastante cómoda lo único es que no tenía ducha solo tina. Tienen un spa piscina y rooftop súper lindos El desayuno era básico pero tenía lo necesario La zona es perfecta si quieres estar cerca del centro, shopping, turismo y hay lugares para comer en toda la calle del hotel y en las cuadras alrededor. Lo recomiendo y volvería a quedarme aquí.