Phoenix Mall of Asia

When I arrived at the hotel it seemed like it was a great decision to choose that hotel. We got there around 11pm and the check in was fast and the lady very kind and gentle...at least it seemed great at that moment. When I reached my room it smelled like an ashtray even though I booked a non smoking room. When I complained they said not to worry that they will call me in 10 mins to let me know about a room change, they didn’t call me. I had to call and a different person said the same to me, again didn’t call. I went downstairs and got my new room. When I got there it was close to midnight, the room was dirty and the phone didn’t work. I complained and demanded a new room. They made me wait for another 45 mins but nobody approach me to explained. When I demanded to talk to the manager he acknowledged that I was sent to a smoking room although I booked a non-smoking. They didn’t even care to ask whether I was ok with it or not. At the end, I had to go to the dirty room because they didn’t solved anything (I really doubt they tried). I went to bed at around 130am. Next day the phone started blinking and bipping without any apparent cause, that woke me up. I reported it at around 8am. When a I returned to the hotel after being out for the entire day they haven’t solved the issue. I reported it again, and one employee told me that it was working ok; false. I talked to the manager and they pretended to fix it at that time, 1030pm. I had to unplug the phones to sleep.

The staff were lovely but when you check in they do the up sell. A suggestion is send it out a few days earlier so you can make a good selection instead of when you are tired and just want to go to your room. We put laundry in at 6:30 pm and got a phone call at 1:36 in the morning asking if we got our laundry, hot happy. Had a shower and the drain was blocked and flooded the bathroom and passage. On checkout check your bill carefully as the accounting is not very good. They tried to charge us for things we had already paid for. It seemed like a mistake but when you have to pay for you room in advance and it's added to you bill again, I'm not sure. And other things we paid for were added as well.