I chose this property in AZ because the first picture in the listing is a glistening pool. I walk to the pool, towel in hand, to find it bone dry with leaves from the pandemic blowing around the bottom. I called the front desk customer service and a VERY rude woman, Britney or something, tells me they aren’t responsible for the description in the rental listing or for amenities. Well then Britney, who is??? This unit isn’t privately owned, it’s rented out by the property itself. I had to pay more than $50 for a resort pass to swim at a nearby location (hotel Valley Ho in Scottsdale- absolutely beautiful!!) plus the cost of the Uber to get there and back. Terrible customer service from Sonder the Monarch and Expedia. And whoever hired Britney should know she is cold, rude and unbelievably unprofessional. Haven’t heard back a word from anyone after calling multiple times, sending emails and leaving messages about my dissatisfaction. Avoid this place