Viatges a Penwithick

Friendly, ggod food and great staff - a bit tired

We arrived at the hotel late and upon arrival had a sign saying under renovations. No pool/spa/gym/food. Room was ok. However interconnecting door unlocked which puzzled the staff as to why we would want to lock it. 2nd night bar then closed and had to request more milk pots as no laundry service/restock had taken place. Overall disappointed with the stay and feel it should be closed during renovations. The resort could be amazing but needs a lot of repairs. For what was a basic room with no facilities the cost was far too high for what we got as a package Because the hotel was pretty empty of guests it made the 2 nights feel like a horror movie

Wir waren hier für 2 Nächte. Tolles Hotel in altem Gemäuer mit Golfplatz und Pool mit Sauna. Schöner Garten und Weg zu Strand. Die Zimmer (wir hatten eine Signature Suite) sind sehr schön eingerichtet, haben allerdings keine Klimaanlage. Das Essen am Morgen sowohl am Abend war mäßig - eher 3 von 5 Sternen. Sonst absolut zu viel empfehlen.

The staff was friendly and polite. Our double room was small and clean. However, the bed (room 29) was the most uncomfortable we've ever slept in. It was very soft and we could feel the springs sticking into us. We ended trying to sleep on top of the duvet. We would have asked to be moved but had travelled all day to get to Newquay and were exhausted. When reporting this to Reception the next morning we were told that all the mattresses were new!

We have visited this hotel on a number of occasions and the service, friendliness and professionalism of the staff remains consistently excellent. We also like that management staff are visible, accessible and approachable. The hotel itself is extremely clean and well appointed, the Spa is excellent with a wide variety of treatments. I can highly recommend this hotel.