4/10 Mediocre
Samantha
Viaje en familia, Viaje en familia con niños pequeños
30 de jul de 2025
Aspectos negativos: Limpieza
Unfortunately despite the review caught this location at a bad time. The manager had quit. The lady at checkin said she walked out the week prior and was called back. They are short staff and she said it’s going to take a while for the hotel to get back to what it used to be. Checkin time was scheduled for 3pm and the room was not ready until 6pm. The lobby bathroom was out of order. She asked me what I would like to do because my room was not ready and I asked what my options were and she said I actually didn’t have any since they were fully booked… she was trying her best given their situation. The room had an odor to it. There was black mold on the bathroom ceiling, and it looked like ash was left in the toilet… leads me to wonder how clean our room actually was? Really disappointing especially for how much this room cost. I was given the regional or district managers number in order to call her and advise my experience and ask for a discount. This was a very inconvenient stay when on vacation.
Samantha
Se alojó 1 noche en julio de 2025