4/10, Deficient
Kathleen, Palm Coast
Viatge en família
25 d’oct. de 2025
No hot water and guest not notified until morning of check in via email. Mail not seen as guest was traveling. Office staff states that adjustment to room rates was made due to this issue. Blamed the city of Pembroke Pines for not having hot water. In speaking with a rep from the city of Pembroke Pines, following our check in, we were informed that the city is responsible for getting water to properties but they are in no way responsible for the temperature of 5he water at the property. The hotels explanation doesn’t seem to jive with what the city rep said. In addition, the charge to us was exactly the same as the time of booking. We informed the desk that we had made the reservation at least a week in advance. We were told that the rates were adjusted last week. Again, this doesn’t jive. We made our reservation eleven days in advance. There was no change to our charge. This would “imply” that the hotel has had a hot water issue for more than eleven days(?) if they truly did adjust rates for this weekends bookings. Something is not right with these explanations. We dealt with it since it was too late to make alternate arrangements. If there were truly an issue where they made adjustments to rates last week (none were made to our booking) then why would they wait until the morning of check in to let people know….very odd and comes across as deceptive. I’d advise the hotel to fix the hot water heaters and/or boiler room to address the problem..be honest
Kathleen
Estada d’1 nit (oct. 2025)