Terra de Paul Bunyan

Disappointing from the time we checked in. The front desk person was annoyed to be working and was short with us. There were multiple things that I told her that she ignored and did the opposite of. We went to our first room and the smell of cleaning chemicals was so strong we had to go back down for them to give us a different room. Won’t be staying there again

I was overcharged from the rate. I was guaranteed by hotels.com. The front desk employee refused to correct their charging error. When I try to follow up further the front desk employee said there’s nothing she could do and hung up the phone on me. I had to insist on talking to a manager who then later made the correction and apologized. Crazy behavior by a hotel employee.

Hotel is literally in the University of Minnesota campus so it was super convenient, rooms are spacious and clean and beds are very comfortable, the loony is very nice and they have free lemonade and popcorn and there is a chic filet and Starbucks right downstairs and a Dunkin across the street, I also tried their restaurant and liked it a lot, highly recommend for U of M parents