4/10 Mediocre
Tess L.
19 de feb de 2026
Aspectos positivos: Limpieza
The unit is clean & listed as said. Location is great. I rented the unit for Pres weekend (A holiday). I was 2 days past the 50% refund deadline when I was notified of the mandated work order for my profession due to the nursing strike at Kaiser, Jan-Feb 2026. I immediately notified Luke & asked if I could please cancel with some sort of a refund due to this extenuating circumstance of an essential worker. I have multiple listings on VRBO in San Diego, and I travel often. I have never encountered a host who lacked courtesy in a situation like this, especially toward essential workers. As a host, what I do for a guest is open up the listing & if it gets booked, I give the tenant their money back. I want to help. I understand situations happen. I believe in at least trying. I explained the entire situation to Luke. His answers were careless, short & to the point: "No," never offering alternatives, even though I would offer solutions to the problem. I asked Luke to rebook for other times or even to keep the money until next year to book me a year in advance. Luke would answer with little regard, offer no options & would at times simply not respond. I am a single parent with 2 boys & an essential worker, attempting to ensure proper patient care. The Supervisor of VRBO customer care helped, but their hands were tied b/c Luke would never answer their calls or emails. VRBO has written me multiple emails apologizing for this experience. They, too, were in shock at his lack of care.
Tess L.
Se alojó 5 noches en febrero de 2026