2/10 Horrible
Brigitte R., El Paso, USA
5 de jul de 2025
Aspectos negativos: Limpieza
Absolute nightmare!!!
When we arrived at the property and walked in, the first thing that you noticed was the smell of mustiness. Basically smelled like a musty cave. When we went downstairs (which by the way is a spiral staircase) the downstairs had yellow water on the floor and the walls were wet and damp. We called the property managers and explained to them there was a leak and the smell was horrible and asked to be moved to a different property. Instead, they sent 2 guys to fix the leak and clean it up quickly and said the maid would come by the next day to clean it up. The toilet upstairs was directly above the leak so I'm pretty sure it was toilet water. Since no one called back with another property, We were forced to spend the night upstairs with a small portable air conditioning unit which did not have a hose to vent outside so the hot air was just blowing out the backside of it. By the next morning, I once again tried to call to see if we could get another property since I had a bad asthma attack that night with the mustiness, and was told someone would call me right back which nobody ever did. We moved out by 10am that next morning and found another property on our own since we had no help. I went in person to urban flats to complain in person but was only given a 1-800 number to call once I got home as well as an email to contact them. Once home, I did send an email with pictures but no one has ever responded. Stay away from this property or anything managed by Urban flats
Brigitte R.
Se alojó 3 noches en junio de 2025