4/10
In January after booking the property I informed the booking agency we would arrive around 6:00 p.m. and was told fine. When we arrived at train station at around 4 p.m.and alerted onsite person we would be there as soon as possible we were told we were after the check in window. We we arrived at property around 5:30 p.m. we were told we were an hour and a half late and needed to pay 45 Euro late fee in cash only. When we turned over 50 Euro we were told no change and onsite resource took the 50 Euro. Nowhere on listing terms is there statement about late arrival fee. We feel this was a scam by onsite personnel and booking agent refuses to deal with the issue. This was very unprofessional and we will watch for this booking agent in the future.
Dale R.
Se alojó 5 noches en mayo de 2025