2/10 Horrible
GLORIA
Viaje en grupo
31 de jul de 2025
Aspectos negativos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación
They don’t respect your booking
HORRIBLE EXPERIENCE
DO NOT BOOK HERE.
Got there last Saturday at 9pm only to find out that they don’t respect policies or reservations from third party websites. I had made a reservation through hotels.com (I have used them for years and have never had any issues with them), and this reservation was like any others Ive made, pay at the hotel and kept getting emails throughout the day as reminders of my upcoming stay. We get to the hotel at 9pm, after a long day of traveling and the guy at the front desk simply says there is no reservation under that name and began looking on the computer and making calls pretending to understand what has happened. I showed him my reservation on the hotels.com app and everything was still there. All of the sudden he found my reservation as being canceled. First he said something along the lines of “we are remodeling the hotel and dont have many rooms available, have been canceling lately”. Then he proceeded to tell me that they tried to charge my card to keep the reservation and it didn’t go through so they decided to cancel without letting ME KNOW or letting hotels.com know. Then he said they didnt have rooms for those days anyways. To make the story short, and after an hour of him making excuses, the people at hotels.com talking to him and him being unable to explain why my reservation got cancelled, I had to book another hotel on my own and get out of there.
GLORIA
Se alojó 2 noches en marzo de 2025