Our stay at this property was one of the worst travel experiences we’ve had. Within minutes of checking in, we contacted the management company because the apartment was not clean and was missing basic necessities such as toilet paper and hand soap. The sheets, towels, and pillows weren’t clean, they had brown stains and hair. The overall condition of the apartment was unacceptable. Instead of offering a solution or dropping off fresh linens and necessities, we were told to purchase our own and were offered only €15 as compensation.
The most concerning issue was the significant moisture and mold. There was visible evidence of water intrusion, and we documented everything with photos and videos. We were traveling with two young children, and they became sick during our stay, making the situation even more distressing. The management confirmed there was leaked moisture from upstairs neighbor and it was never treated.
Despite reporting these issues immediately, the management company repeatedly told us they were “reviewing” the situation. No meaningful assistance was provided throughout our six-night stay. They didn’t offer to send anyone until our final day, when it was far too late to resolve anything. We couldn’t find any other accommodation because it was high season in Paris everything was more than double.
The listing was also misleading. The apartment advertised an elevator, but it only stopped on half floors, meaning we still had to carry heavy luggage up and dow