My husband booked this hotel as a treat for my sister and me. It looked gorgeous with its outdoor pool, private patio area, etc. We had notified the hotel as soon as the booking was made that we would require two single beds, as I was travelling with my sister. We had not shared a bed in over 50! years.
However, the bed was a double and we were told repeat guests had priority for rooms with twin beds. They brought us up a single duvet!
I was on the toilet when the lady knocked only to discover we had no toilet paper!!!
When I went to wash my hands, I was walking in water all over the floor. Something was leaking, so towels and bath mats all over to soak it up. There were 3 sinks, and we could only use one.
There was no creamer for the coffees, no price list for the mini bar, AND the pool was out of use!🙁
In spite of all these hassles, they had the nerve to charge us for the 1 bottle of water we drank.
The lady on Reception the night we arrived was most apologetic and prompt in responding to our problems, but it is not what one expects from an hotel of this calibre. We certainly did not receive any Gold Membership benefits.
