6/10 Normal
Rocio
Viaje en familia
21 de abr de 2024
Aspectos positivos: Limpieza, servicios y instalaciones y estado del alojamiento
Property was great.. communication between Expedia (Vrbo) and Marriott was poor. I received a message saying to check in at the Marriott dessert Springs resort front desk through Vrbo, upon arrival, I was told that i was at the wrong location and that I needed to check in at the Marriot Villas so we loaded up and drove to the other location.
Also our checkout time through Expedia was listed as 11 am. I had the cleaning lady show up at our door this morning saying that check out was at 10 AM and that we needed to vacate asap to avoid late checkout charges. We were completely unprepared and had to scramble to pack in 15 min. I had bought $50 worth of groceries and was just starting to make breakfast for my daughter and myself. All of our groceries went to waste, and I ended up having to buy breakfast elsewhere. I’ve been using Expedia for at least 10 years and this is the first time I’ve had an issue, but it was extremely stressful and we had to use the hotel lobby bathroom to finish getting ready once we vacated the room.
Rocio
Se alojó 2 noches en abril de 2024