4/10
We chose this hotel because it seemed to be the nicest option in the area. I was so disappointed at the hotel staff. All of them were rude, unfriendly, no apologies for mistakes and no acknowledgment when asking a question. I told one of the staff the hot water for tea was out, and he just gave me a look and walked right past me. I was so confused. Another lady gave me attitude and told me to wait in a harsh tone when we mentioned the coffee was out at a later time. The front desk lady had no idea why our credit cards were charged with two different amounts. It was just a mess. They clearly hate their jobs and shouldn’t be in the service industry!!
Nelli
Estada d’1 nit (juny 2025)