2/10, Horrible
S
Viatge en família
11 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
We booked using Expedia and the problems started from the instant I clicked ‘book’. We had agreed to the room charge of $179 per night as advertised, and expected taxes, but I received an email listing the charge as more than $1200 for 3 nights. There was a ‘property fee’ of $460 added to the bill. I immediately (within 5 minutes) reached out to Expedia to see if we could cancel the reservation. They told me that this was non-refundable, but that we could try to contact the property to see if they would waive fees for cancellation. We tried for days and could not make any kind of meaningful contact with the motel. Expedia tried on our behalf for 5 days and could not get in contact with them either.
Check in was NOT a smooth process, as we raised the issue of the ‘property fee’ with them at the time of check in. Jack, who was working the desk, had no idea what the charge was for. He explained that he was just an employee and not the manager, and he would have to call his boss. Of course when he tried, it went straight to voice mail. After several phone calls and texts to the person my husband had contacted previously, they agreed to give us the ‘walk in’ rate of $199 per night. Jack then gave us a handwritten receipt and took a photo of my credit card.
The beds were so hard we decided to leave one night early and drive home to sleep in comfort. I wrote a more detailed review but length is limited. DO NOT BOOK HERE!
S
Estada de 3 nits (ag. 2025)