Verificado
6/10 Normal
PN
21 de abr de 2014
Aspectos positivos: Instalaciones y estado del alojamiento
Aspectos negativos: Limpieza
Nice Complex, be careful who you rent from
This complex is nice for families going to theme parks etc. I booked it to do a IM 70.3 race in Haines City. The location address said Davenport, it was actually in Kissimmee. Instead of being 10 min. away from the event requiring arrival @530 in the am, I was 45 minutes away. When I got to the gate Friday night I called the owner to get the gate code who then informed me I had to pay an $80 cleaning fee and a $250 security deposit. I was not told about this in 3 prior conversations. We made the best of the situation, but the carpet was filthy on check in (the owner blamed on the last people that were there.. doubtful). The unit itself needed some TLC. The rental company was Stoneman Vacation Location, if your listing pops up under this company I would not book. The Venetian Villages is a nice complex but don't book through Stoneman. Apparently they have rentals at other complexes so you don't know where you will end up. The lack of disclosure about the additional fees they blamed on Hotels.com. I spent some frustrating on the phone with both parties which I did not need while prepping for a race. Buyer beware!