Family of 20 stayed at this property from December 21 to December 28, 2024, and was deeply disappointed with the experience. The rental disrupted our plans and added unnecessary stress, and was far below expectations, especially considering the price. Misleading photos, and subpar quality left me regretting my choice. The listing's photos showed a clean, modern, and inviting home. In reality, the property looked worn and neglected. The living room was dim and unwelcoming, with old, sagging couches covered in stains. Carpets were heavily soiled, and walls appeared scuffed and dull, nothing like the polished images in the listing. Beyond the misrepresentation, the property was poorly maintained. The downstairs heater was broken, and despite reporting it, no action was taken for several days leaving us cold during winter nights. The "well-equipped kitchen" featured scratched pans and lacked basic essentials, making meal prep challenging. Beds were uncomfortable, with sagging mattresses and lumpy pillows, leaving me and my guests unrested. Additionally, the upstairs had a musty odor, while some areas smelled strongly of paint, creating an unpleasant environment. The overall ambiance felt outdated and mismatched, far from the cozy retreat I anticipated. Parking and location challenges within Windsor Island Resort traffic congestion made getting in and out difficult and limited garage access, further disrupted us. For the price paid, this property failed to deliver on its promises.