4/10 Mediocre
Racheal F.
22 de feb de 2026
The unit i original books, this unit, was pulled by owner. Property staff sent me three new options. I chose one and was assured we were good. When we arrived , this was not the case. We were placed in a much smaller unit, square footage wise . When I questioned it they said they would have to look into it . Our first night was AWFUL!!! Loud screaming guests above us all night long . They were even moving furniture, at one point. The next morning I went to the desk. They were aware of those guests. I was told the unit I had booked would be available until next day. Now 48 hours after our arrival . At that point, there was no point in moving . The beds were awful. Our son ended up sleeping on the couch . The living room area was very cramped. I was never offered any refund or compensation for any of this. Although, I’m certain the unit we stayed in was cheaper than the one I had booked. The location was good. Staff was nice . Customer service awful. Will never stay at this resort again . Not encourage other to do so.
Racheal F.
Se alojó 7 noches en febrero de 2026
