The house is absolutely filthy and has never been cleaned or maintained correctly. The carpets were disgusting because the vacuum in the closet turns on but has nosuction. They delivered a new vacuum after I contacted them and it was a dust buster with an extended handle which does nothing for carpets. The kitchen surfaces were covered in grease that was smeared everywhere and that dirty rag was used to clean the bathrooms. I contacted the listing owner within 1 hour of arriving saying I wanted to vacate the property and receive a refund. They absolutely refused the first day and after much back and forth, the second day offered me what equated to 55% of the total price back and told me to dispute it with my credit card. They sent a cleaner over unannounced when my children were sleeping and a maintenance man who entered the house with a master code while my two young daughters were downstairs by themselves. The sheets are polyester, dirty, and blankets unwashed. The mattress in the primary bedroom is so sunken and worn that it's impossible to sleep on. The LR couch is literally being held up in the middle by stacked pieces of wood. The pool was green with algae and unusable for the entire week we stayed. They refused to answer the phone when multiple VRBO agents tried calling them. Emily made up lies the entire time including saying the staff said I yelled at them which is completely untruet. They could check the Ring camera for these "incidents" but wont. Do not stay here.