Casa sencera

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!

Galeria de fotos de l’allotjament MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!

Piscina
9 dormitoris, escriptori i planxa i posts de planxar
Televisor
Frigorífic, microones, forn i placa de cuina
Interior

Opinions

9,0 sobre 10,
Fantàstic

Casa sencera

9 dormitoris5 banysCapacitat per a 26

Serveis populars

  • Piscina
  • Banyera d'hidromassatge
  • Cuina
  • Rentadora
  • Assecadora
  • Wifi gratuïta

Afegeix les dates per veure els preus

Sobre aquest allotjament

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!

  • Adorned with fine fixtures, frills, and chic décor help make this large, open concept layout exactly what every vacation dreams it could be. The kitchen features stainless steel appliances, stunning cabinetry, a gorgeous backsplash, a commodious island, and enough room to cater a family reunion! The grand super table seats ten and provides a spectacular view of the outdoor patio!

    The living room boasts a trendy sofa with a built-in chair lounge, two rounded ottomans, and additional guest seating set the stage for this immaculate space, completed by a floating entertainment center, wall mounted flat-screen television, and hip décor.

    As you head upstairs you will find a big screen projector, perfect for a family-filled movie night!

    The first bedroom showcases a massive king size bed, delicately textured accent wall, wall-mounted flat-screen television, large dresser, and magnificent lighting. This idyllic picture comes with its own en suite, featuring a double vanity, soaker tub, and extravagant glass stall shower.

    Next, you’ll spot a bedroom ideal for the most modern member of the family. Contemporary embellishments accompany this suite, along with a king size bed, matching nightstands, streamlined dresser, and wall-mounted flat-screen television. In addition, this bedroom also comes with its own personal en suite, highlighting a double vanity and beautiful glass stall shower.

    If you’ve got a wizard or witch in the family, this next dorm will be their own personal chamber! Shrouded in mystery, this room leaves no Sorcerer's Stone unturned. There will be no having to cast spells to see who gets to stay, as this room sleeps two.

    Break out your Spidey sense because this is one room you’re going to have to see to believe! Wrapped with webbed wall decals and comic book characters, this room comes equipped two (double over double) bunk beds and two awesome indoor slides! Talk about one action-packed room, huh?

    Next, we present a Jack-and-Jill suite! This first room takes you away to the glimmering land of Agrabah, filled with ornate tapestries, enchanting décor, and two magic carpet beds! While next door lies a more tranquil room with a king size bed, mod matching nightstands, dresser, wall-mounted flat-screen television, and a closet to unpack.

    If you’re in search of something a touch more cutting-edge, you will absolutely go crazy for this next room. A king size bed with a massive headboard, matching nightstands, sleek deluxe dresser, multi-textured accent wall, and ultra-modern overhead light turn this midnight dwelling into a true statement piece of high fashion.

    Just nearby visit a spectacular boudoir bedecked with poised charm, including a king size bed, floating end table, large dresser, and bewitching accent pieces.
    Now, it’s time to be under the sea! Once you dive into this seaside cabin, you’ll never want to leave! Oceanic wall decals and maritime touches give this room tons of character! Throw in a wall-mounted flat-screen television, a full and single bed, and you’ve got yourself a real dinglehopper! Warning: No poor unfortunate souls allowed!

    Whether you’re an Air Hockey champion, a master of the Billiards table, or a classic gamer in your own right, get ready for endless hours of fun because this epically-awesome game room has it all!

    What vacation getaway would be complete without your own private screened-in lanai? Out here you can fire up the BBQ, soak up some rays, take a dip in the pool… or, how about all three?! You can even turn your spa into a hot tub by adding an optional pool and spa heat package for only $35/day + tax.
    **We recommend adding this option to your reservation between the months of November and April.**


    Storey Lake Resort is located nearby Central Florida’s most sought-after attractions! Amenities include; Resort-Style Swimming Pool, Lazy River, Kid Zone with Water Slide, Splash Pad, Private Sand Beach, Tiki Bar, Tennis Courts, Basketball Court, Volleyball Sand Court, Putting Green, Private Cabanas, Fitness Center, Canoe and Kayak rentals, Boardwalk area, and more!

Serveis de l’allotjament

Piscina i spa

  • Piscina compartida
  • Piscina d'hidromassatge
  • Piscina privada

Internet

  • Disponible a la casa: wifi gratuït

Aparcament i opcions de transport

  • Aparcament a les instal·lacions

Cuina

  • Cafetera i tetera
  • Dispensador de gel
  • Espècies
  • Estris de cuina, vaixella i coberteria
  • Forn
  • Frigorífic
  • Microones
  • Placa de cuina
  • Rentaplats
  • Torradora

Restaurants

  • Taula de menjador

Dormitoris

  • 9 dormitoris
  • Es proporcionen llençols

Bany

  • 5 banys
  • Assecador de cabells
  • Es proporcionen tovalloles

Sales d'estar

  • Sala d'estar
  • Taula de menjador

Entreteniment

  • Televisor amb canals per cable i per satèl·lit

Zones a l'aire lliure

  • Barbacoa
  • Porxo o pati hawaià

Serveis de bugaderia

  • Bugaderia
  • Rentadora

Espais de treball

  • Escriptori

Comoditat

  • Aire condicionat
  • Calefacció

Animals de companyia

  • No s'admeten animals de companyia

Característiques especials i accessibilitat

  • Allotjament lliure de fum

Serveis i comoditats

  • Planxa i post de planxar

Aspectes destacats de la ubicació

  • A la vora d'un llac

Activitats

  • Gimnàs
  • Sala de jocs o videojocs
  • Taula de billar
  • Bàsquet a prop

Mesures de seguretat

  • No s'ha indicat si hi ha detector de monòxid de carboni (l'amfitrió no ha indicat si hi ha un detector de monòxid de carboni a l'allotjament; et recomanem que duguis un detector portàtil)
  • Detector de fum (l'amfitrió ha indicat que hi ha un detector de fum a l'allotjament)
  • Extintor

General

  • Allotjament ubicat en un complex turístic

Allotjaments similars

Polítiques

Entrada

Hora d'inici del registre d'entrada: 16:00
Edat mínima per fer el registre d'entrada: 21 anys.

Sortida

Hora límit per al registre de sortida: 11:00.

Instruccions especials d’entrada

Rebràs un correu electrònic de l'amfitrió amb les instruccions per fer l'entrada i la sortida
La informació proporcionada per l'allotjament pot estar traduïda mitjançant eines de traducció automatitzada

Animals de companyia

No s'admeten animals de companyia.

Nens i llits addicionals

En aquest allotjament s'admeten nens

Esdeveniments

No events allowed

Fumadors

Smoking is not permitted

Informació important

Informació indispensable

Aquest allotjament està gestionat per un amfitrió professional, de manera que el seu oferiment va lligat a la seva professió, empresa o activitat comercial.
En funció de la política de l'allotjament, pot aplicar-se un recàrrec per persona addicional.
En fer el registre d'entrada, és possible que calgui presentar un document d'identitat oficial amb fotografia i una targeta de crèdit o dèbit, o bé abonar un dipòsit en efectiu, per cobrir qualsevol despesa imprevista.
Les sol·licituds especials no es poden garantir i estan subjectes a disponibilitat en arribar; poden aplicar-se recàrrecs.
Es prohibeix estrictament celebrar festes o esdeveniments a les instal·lacions.
El propietari no ha indicat si hi ha cap detector de monòxid de carboni a l'allotjament. Pensa a portar-ne un de portàtil durant el viatge.
El propietari ha indicat que hi ha un detector de fum a l'allotjament.
Pel que fa als elements de seguretat, hi trobaràs un extintor.
Aquest allotjament el gestiona el nostre col·laborador Vrbo. Rebràs un correu de part seva amb un enllaç a un compte que et permetrà modificar o cancel·lar la reserva.
Si cancel·les la teva reserva, estaràs subjecte a la política de cancel·lació de l’amfitrió. D’acord amb la normativa de la UE relacionada amb els drets dels consumidors, els serveis de reserva d’allotjament no estan subjectes al dret de desistiment.

Informació sobre el barri

Aquesta casa de vacances es troba a Kissimmee, a la vora d'un llac. Club de Golf Mystic Dunes i Camp de Golf Reunion Resort són dues opcions excel·lents per a aquells que busquen unes vacances actives: afegeix-les al teu itinerari juntament amb altres atractius turístics com ara Ciutat Vella i Walt Disney World® Resort. Viatges amb nens? Porta'ls a Disney's Hollywood Studios® i a Centre de Convencions del Comtat d'Orange; els encantarà! Consultar la guia de viatge a Kissimmee
Mapa
Kissimmee, FL

Què hi ha als voltants

  • Parc Regional de Shingle Creek
    8 minuts a peu - 0.7 km
  • Llac Cecile
    12 minuts a peu - 1.0 km
  • Golf Congo River
    12 minuts a peu - 1.0 km
  • Capone's Dinner Show
    17 minuts a peu - 1.4 km
  • Kissimmee Go-Karts
    3 minuts en cotxe - 1.4 km

Com moure’s per la zona

  • Estació de tren de Kissimmee: 12 min en cotxe
  • Estació de Poinciana: 11 min en cotxe
  • Kissimmee, Florida (ISM-Aeroport de Kissimmee Gateway): a 9 min en cotxe

Restaurants

  • McDonald's
    4 minuts en cotxe
  • Taco Bell
    3 minuts en cotxe
  • Wendy's
    18 minuts a peu
  • Panda Express
    11 minuts a peu
  • Waffle House
    18 minuts a peu

Preguntes freqüents

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater! té piscina?

Sí, aquest allotjament disposa d'una piscina.

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater! accepta animals de companyia?

No, no es permeten animals de companyia a l'allotjament.

Quant costa aparcar a MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!?

Hi ha aparcament disponible a les instal·lacions de l'allotjament.

A quina hora es fa el registre d'entrada a MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!?

Hora d'inici del registre d'entrada: 16:00.

A quina hora es fa el registre de sortida a MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!?

Registre de sortida: 11:00.

On es troba MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!?

Aquesta casa de vacances per a famílies és a Kissimmee i al llac. És a menys de 15 min a peu de Parc Regional de Shingle Creek i Llac Cecile. Kissimmee Go-Karts i Capone's Dinner Show també són a menys de 3 km.

Opinions: MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!

Opinions

Fantàstic

Totes les opinions provenen d’experiències reals de clients. Només els clients que han reservat una estada amb nosaltres poden enviar opinions. Verifiquem les opinions d’acord amb les nostres directrius i les publiquem totes, tant si són positives com negatives.
Més informacióS’obre en una finestra nova
Puntuació 10: Excel·lent. 18 de 30 opinions
Puntuació 8: Bo. 8 de 30 opinions
Puntuació 6: Acceptable. 3 de 30 opinions
Puntuació 4: Deficient. 1 de 30 opinions
Puntuació 2: Horrible. 0 de 30 opinions

9,0

Neteja

9,4

Ubicació

Opinions

Verificada

10/10, Excel·lent

Lisa M.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Great house for multiple families

We enjoyed how much space there was
Estada de 2 nits (maig 2025)
Verificada

10/10, Excel·lent

Eileen S.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Great stay

Enjoyed the stay. Had a great time in the gameroom and pool! Would stay again.
Estada de 3 nits (febr. 2023)
Verificada

10/10, Excel·lent

Joycelin H.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Great experience

The property was great
Estada de 3 nits (juny 2023)
Verificada

8/10, Bé

Jesse J.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Ok stay

Overall the house is nice and game room is fun. Only reason I didn’t give it a 5 star was because pool was very cloudy and had hair ties on the floor so you can tell it isn’t managed all that well. Besides that overall we enjoyed the house.
Estada de 3 nits (jul. 2025)
Verificada

10/10, Excel·lent

kristin h.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Families trip

We have three families with young children and the house was perfect for our needs!
Estada de 4 nits (febr. 2024)
Verificada

10/10, Excel·lent

Keri M.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Orlando stay

The house was perfect for 4 families coming to Disney and universal for a few days. Plenty of space to move around for everyone
Estada de 3 nits (maig 2023)
Verificada

10/10, Excel·lent

Tiwanda D.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Family vacation

The house was amazing and exactly as pictured. We will stay again. Had a great time in and out of the house. Thank you for a wonderful vacay
Estada de 4 nits (juny 2023)
Verificada

6/10, Acceptable

Cendra T.

Què li ha agradat: Entrada, ubicació i precisió de l’anunci
Què no li ha agradat: Neteja

Ok

Downstairs was very hot the first 2 nights had to sleep up-stairs. Overall it was a great stay.
Estada de 3 nits (ag. 2023)
Verificada

10/10, Excel·lent

Taukesha G.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Amazing

I enjoyed this property it was beautiful! The pictures don’t do much justice, there were a few discrepancies however I was was accommodated for them. I would stay here a thousand times over!
Estada de 3 nits (set. 2022)
Verificada

10/10, Excel·lent

Charmaine Q.

Què li ha agradat: Neteja, comunicació, ubicació, precisió de l’anunci

Perfect Home

The property was just perfect-location, size, amenities, cleanliness. The only 2 things we had some trouble with was checking in the gate (no directions and terrible process) and slow Wi-Fi.
Estada de 3 nits (maig 2023)
Verificada

10/10, Excel·lent

Debbie B.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Family outings

We enjoyed our stay, wish it was longer. We didn’t get to enjoy the outdoors that much dued to the rain. But overall very nice.
Estada de 3 nits (nov. 2023)
Verificada

8/10, Bé

Valnea P.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Val Pumariega

Communication with property was timely. Pictures of the property were spot on.
Estada de 5 nits (jul. 2023)
Verificada

10/10, Excel·lent

Anais B.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Amazing home

This home is next level, if you’re looking for the best house to stay at for a family vacation this is it! All of the kids rooms were designed with great detail, and the arcade room has so much to offer. We had a great stay here and the property managers made sure our pool was heated as requested. 10/10!
Estada de 4 nits (nov. 2023)
Verificada

10/10, Excel·lent

Jada A.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Great stay!

Our stay at this house was absolutely fantastic! From the moment we arrived, we were welcomed with a beautifully maintained property that exceeded our expectations. The home was spotless, well-decorated, and thoughtfully stocked with everything we needed for a comfortable and relaxing getaway.The cozy living area was perfect for unwinding after a day of exploring, and the fully equipped kitchen made meal prep a breeze. The bedrooms were spacious with plush bedding, ensuring a restful night's sleep. One of the highlights was the stunning outdoor space—whether sipping coffee on the porch in the morning or enjoying a sunset view in the evening, it was simply breathtaking.The location was ideal, offering a perfect balance of tranquility and easy access to local attractions, restaurants, and outdoor adventures. The host was incredibly responsive and provided clear instructions, making the entire experience seamless.Overall, this house felt like a home away from home, and we can’t wait to return for another unforgettable stay!
Estada de 3 nits (març 2025)
Verificada

10/10, Excel·lent

Heather B.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Family Fun

It was a great stay with the family. The kids loved the rooms, and we couldn't get them out of the pool. I wish the pool cleaning schedule had been communicated. We planned to just have a chill pool day at the house on Thursday, but the pool guy came and put chemicals in the pool, so we had to wait two hours to get in.
Estada de 6 nits (ag. 2024)
Verificada

10/10, Excel·lent

Terri H.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

100% recommends

Great property. Looks just like the pictures. Definitely will book again. Only 2 small things. The ice didn’t work and the pool never heated even after payment, but overall no issues. Worth the money
Estada de 4 nits (oct. 2022)
Verificada

8/10, Bé

Rose D.

Què li ha agradat: Neteja, comunicació, ubicació, precisió de l’anunci
Què no li ha agradat: Entrada

Spring Break

We had a blast and the house/ amenities are awesome! However, there was no explanation about where to go to get a pass for the gates and, once we got a pass, the gates and pass didn’t work half the time. We had to wait for someone to exit and sneak through the gate that way.
Estada de 6 nits (març 2024)
Verificada

8/10, Bé

Aya G.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Great Family Stay

We had a great family vacation stay here! Communication with the propery management was quick, location was super convenient and house was beautiful however a few things is we didnt get to utilize the movie room due to the projector not working. We did reach out to the property manager and they had someone come out to check it out however it still wasn't working. I wish we would have known the pool has no privacy. You can see all neighbors in the back yard. The Hideaway Waterpark was beautiful and the kids enjoyed it with so much activities to do for all ages including the lazy river, kayaking, water slides, mini golf and volleyball! Overall our stay was beautiful and the house was great for our stay! We really enjoyed it! Thank you.
Estada de 4 nits (juny 2024)
Verificada

6/10, Acceptable

Sophia B.

Què li ha agradat: Entrada, comunicació i ubicació
Què no li ha agradat: Neteja

House not in great condition and not well-stocked

This house appears very nice in the photos, but is in pretty rough condition, lots of marks on the walls and needs a thorough cleaning. Our group was accused of putting a hole in the wall that was there when we arrived. Given the condition of the walls, I didn't think to report it. My mistake! The house is not well-stocked at all. It is supposed to sleep 26 people and there are hardly any pans/pots in the kitchen. You also get 1 roll of toilet paper, 1 roll of paper towel and minimal cleaning supplies (like hand soap) so plan to go to the store and spend some money on basics. They do give you 1 towel per person so that's great! The complex is gated and you must have a pass to get in. The pass they gave us for our cars didn't work. The pass also doesn't work after 7PM so you have to call if you're arriving anytime after 7PM or follow someone into the complex. The neighborhood is also super loud, but that didn't bother our group. It's a convenient location for Disney parks and ESPN Wide World of Sports.
Estada de 7 nits (jul. 2023)
Verificada

10/10, Excel·lent

Ambrocia M.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Great family vacation spot

I have NO complaints. Everything was good (it’s not easy to please me). The check in/check out process is easy and accommodating. You also have an option to pay for early check in or late check out but you can’t do it until 24 hrs before you arrive. The house decor is nice! The pictures don’t do some of the rooms justice. I found a floor plan online somewhere. I just wish I didn’t have to go searching for it. I needed to know which rooms were near bathrooms, etc because we had handicapped family members. The bedrooms were a bit smaller than I expected but were still a great size. There’s a big media screen but we couldn’t figure out how to work it and we had some tech-y people with us. Some family members said they saw bugs all over their rooms upstairs. I didn’t see them but my room was downstairs. Some people might find this point to be a negative but it didn’t bother us….many neighbors partied all night long. I mean, until 3-4am with loud music. This happened every night we were there. It didn’t bother us because we were hanging out by the pool anyway and it didn’t wake the small kids. There’s a small water park on the premises. This was perfect. Since we had so many children, this was a free way to keep them entertained for a day. There’s a shopping center with a Target at the entrance. I don’t have any complaints and would definitely stay there again.
Estada de 3 nits (jul. 2023)
Verificada

8/10, Bé

Anaya D.

Què li ha agradat: Neteja, entrada, ubicació, precisió de l’anunci
Què no li ha agradat: Comunicació

Great space & amenities, but poor emergency communication & critter issues

This property was truly as advertised - we were impressed by the decor, space, & amenities provided. By and large my deduction of stars has little to do with the space itself. While I’d say that 87-90% of our stay at this residence was overwhelmingly positive, it’s the issues surrounding the remaining percentages that bring this review down. The 1st issue is mentioned in previous reviews and it’s the roaches and bugs. On night one alone, I had to kill 5 different roaches myself, & that’s not including ones that someone else may have gotten to before I did. Thankfully they weren’t exactly rampant and we didn’t see an Invasion of them the whole trip, but they’re clearly a known issue and something further should be done by mgt. As for the 2nd issue, & this is the main one for me - the power went out around 5:30pm on the 3rd night of our stay, luckily for us, this didn’t hinder our plans much since we’d planned for a pool day and grilling out. But besides potential discomfort, the biggest issue is that despite serval of the management company residences being affected, I was the one who had to reach out and beg for any update or information regarding restoration ETAs from the power company. While nice, unfortunately the representatives they have working their call center are clearly not equipped to communicate or act in case of a power outage - and if they are, then the training was not effective. Spoke to two different reps who said my calling the complaint in was the first they’d heard of it. The 1st rep never got back to me again, 1hr later I called and got the 2nd rep who at least did attempt to follow up. The chain of command was broken as the rep directed me to the security gate office since last she heard someone was on property to fix the issues for all the residences, but then the security gate sent me to the property clubhouse which is independent of the residence owner and couldn’t help. the clubhouse rep at least helped me put in a “report and outage” request for my residence directly into the power company website. Then the last I heard from the company regarding the issue was a text that read “hi, after getting back with our resources, unfortunately we cannot contact anyone since it is an electric company issue, so you’ll have to wait until it’s fixed. Thanks for understanding”. Power was restored around 9:15pm, but that was after we sprang for flashlights & such since we knew we couldn’t see in the dark.
Estada de 3 nits (jul. 2022)
Verificada

8/10, Bé

Daria C.

Què li ha agradat: Neteja, entrada, comunicació, precisió de l’anunci

Family Reunion

Great amount of space for 20+! Loved to pool, bed rooms and game room. Area is a bit seedy and you can see and hear ever patio around but overall great for a weekend together.
Estada de 3 nits (jul. 2022)
Verificada

10/10, Excel·lent

Zina T.

Què li ha agradat: Neteja, entrada, ubicació, precisió de l’anunci

Destination Disney Vacay

Our overall experience was great! The home was clean and beautiful, the pictures are spot on! The only issue was with the air conditioning system. Temp stayed around 78 on lower level, very uncomfortable. I reached out using the number provided for customer service, left message but never received a call back. Hopefully the air issue will be repaired for future guest. Thanks Dennis!
Estada de 3 nits (juny 2022)
Verificada

10/10, Excel·lent

Victasha J.

Què li ha agradat: Neteja, entrada, comunicació, ubicació, precisió de l’anunci

Enjoyed Game Room and Kids Slide Bedroom

Overall the property was true to advertisement. There were some things that were damaged, such as the blinds in the master bathroom. Would suggest getting those fixed for privacy as other guest are at the pool. Also, that hot water heater may need maintenance due to the property can cater to a large group we did experience the hot water running out as different guest took showers. Parking was not an issue and we had 6 SUVs. Other than the improvements listed we, and especially the kids enjoyed their stay!
Estada de 3 nits (nov. 2021)
Verificada

8/10, Bé

Eryn S.

Què li ha agradat: Neteja, entrada, ubicació, precisió de l’anunci

Property-great, Casiola customer service needs work

The house was aesthetically beautiful. In some of the rooms when you turn off the lights, it also turned off the outlets except one so you have to choose your outlet wisely when charging your phone. The location was great. Accessible to tons of amenities, stores, and attractions. We went for a Disney trip and it only took about 15 min to get to the Disney property. My issue was SOME of the staff interactions. There was a lot of communication from Casiola well before the trip just with spam as well as pertinent info for my trip- all via email. I received my codes and the check in process nearly a week prior. 24 hrs before my stay they asked if I wanted the add ons like early check in and pool warmers- which I did and add on through a pretty easy process. That was when all the drama started. About 2pm the day before my check in, I received an email requesting a photo of my credit card, drivers license and a selfie of me with my deivers license all so I can receive my codes to get into the property. I thought this was strange since I already had my codes. (Also because identity theft is real!) I called and spoke with someone who was very snarky about the fact that I would even question the validity of the email but said they need this information and the reason I had already received the cides was THEIR ERROR and I shouldn't have gotten them yet. I suppose it makes sense because I would provide this info to a hotel if I stayed - just in person- and since this is a management group rather than an individual host, I guess that adds up. I couldn't do it right that second. Later that night once I could finally slow down I took the pics but before swnding through an UNSECURED GMAIL ACCOUNT, I emailed them asking if they have any other SECURE methods to dwliver the info i.e. a portal or an online Dropbox that goes directly into their server or via their website or in person or whatever. The gentleman who replied said that I can email or come by the offfice in person in the morning. I didn't see his reply until an hour or so later when I also got a reply from the same snarky lady threatening to cancel my reaervation if I didnt submit NOW!!! Despite the fact that her coworker said I could come by the office. I emailed begrudgingly. The stay it self was fine but after I was charged for a "broken light" that was in the one room that no kids were in and a poor quality pic was sent as "proof" of it being broken. It had metadata wiped from it-convenient.
Estada de 3 nits (nov. 2021)