6/10, Acceptable
Kelsey
18 de set. de 2025
Què li ha agradat: Personal i servei
Què no li ha agradat: Comoditats
The rooms themselves were very spacious and lovely! Our fridge was leaky and off balance. Our sheets were yellow and dirty and I had to call and request house keeping the next day of our stay. I was told they do not just come and clean, you have to request it. They were doing maintainece on the parking lots which we were not told about ahead of time at all, so it made it extremely difficult for our drivers to navigate and get to us. One of our drivers was actually denied access to us on our last day there and we had to walk a long distance with all of our suitcases and baggage just to get to where he has. There was no reason he couldn't come to us--- nothing was obstructing him. Security just wouldnt allow it. Out of 5 restaurants, only 3 were open. Chinese place and Mexican place were closed the entire week we were there. They also had two pools but one of them was closed due to construction. The staff were extremely friendly to us and even remembered my sons Birthday. He received a free complimentary ice cream as well! This was not a horrible place to stay, but I feel for what was offered the price should have been lowered or we should have been given a discounted stay.
Kelsey
Estada de 5 nits (set. 2025)
