Casa entera

9 BD/ 6.5 BA/ Solara Resort (8905 TH)

Galería de imágenes de 9 BD/ 6.5 BA/ Solara Resort (8905 TH)

Una cocina moderna con una isla central, un área de comedor con sofá y una escalera que conduce a un nivel superior.
Una cocina moderna con una isla grande, electrodomésticos de acero inoxidable y una escalera que lleva a un comedor.
Habitación de hotel con cama, televisor, escritorio y una pared con diseño de estrellas.
Una casa moderna de dos plantas con fachada de piedra, ventanas grandes y un garaje.
Una cocina moderna con una isla grande, electrodomésticos de acero inoxidable e iluminación colgante.

Comentarios

9,4 de 10
Excepcional

Casa entera

9 habitaciones6 baños23 huéspedes372 metros cuadrados

Servicios populares

  • Piscina
  • Bañera de hidromasaje
  • Cocina
  • Lavadora
  • Secadora
  • Aire acondicionado

Añade las fechas para ver los precios

Acerca de este alojamiento

9 BD/ 6.5 BA/ Solara Resort (8905 TH)

  • • Community: Solara Resort
    • 9 Bedrooms/6.5 Bathrooms/Sleeps 23
    • Disney (8 miles) Sea World (16 miles) Universal (19 miles)
    • Convention Center (12 miles) Legoland (33 miles)
    • Location: Tropical Haven, Kissimmee FL 34747

    DETAILS
    • Central AC
    • Washer & Dryer
    • Gated Community
    • TV In Every Bedroom
    • Free Cable TV & WIFI
    • Fully Equipped Kitchen
    • Towels & Linens Provided
    • Washcloths Are Not Provided
    • Family Room with Flat Screen TV
    • Hair Dryers, Iron & Ironing Board
    • Private Door Code for Each Guest Stay
    • Outdoor Patio Furniture with Sun Loungers
    • Pack 'n play/ High Chair (Free Upon Request)
    • Private Screened-in Pool + Child Safety Pool Fence

    - BEDROOM SETUP

    FIRST FLOOR
    Bedroom 1: 1 King Bed (Private Bathrom)
    + Half Bathroom Shared With Hallway & Pool

    SECOND FLOOR
    Bedroom 2: 1 Full Bed + 1 Twin Bed (Mickey Mouse)
    Bedroom 3: 1 King Bed (Blue Room)
    + Shared Bathroom Between Bedrooms 2 & 3
    Bedroom 4: 2 Full Beds (Avengers Room)
    Bedroom 5: 1 King Bed (Black & White Room)
    + Shared Bathroom Between Bedrooms 4 & 5
    Bedroom 6: 1 King Bed (Gray Room) (Private Bathroom)
    Bedroom 7: 1 Full Bed + 1 Twin Bed (Harry Potter Room)
    + Shared Bathroom Between Bedrooms 6 & 7
    Bedroom 8: 1 King Bed
    Bedroom 9: 1 Full Bed + 1 Twin Bed (Frozen Room)
    + Shared Bathroom Between Bedrooms 8 & 9

    - USEFUL INFORMATION

    • PARKING
    Parking is free.

    Limit of 6 cars per house.

    Street Parking Is Not Pemitted.
    Please make sure cars are not parked on the grass or blocking the sidewalk.

    Commercial vehicles, RVS, Trailers, Buses, Golf carts, recreational vehicles, or watercraft is not permitted at Solara Resort.

    • THIS HOME IS SELF-CATERING
    We do provide a small welcome kit to get you started.

    Please stop by the nearest supermarket to gather any additional items you may need for the duration of your stay.

    • POOL HEAT - OPTIONAL
    1-Cost: $35 per day.
    2-Minimum: 2 consecutive days.
    3-Temperature will not exceed 95F.
    4-Must be requested 48h in advance.
    5-Attached spa is NOT a jacuzzi. It does not have jets. It can only be heated if the entire pool is heated. They both will have the same temperature.
    6-Heater works through HEAT EXCHANGE and WILL NOT WORK in cold weather. If you still would like to heat the pool during cold conditions and it does not reach the desired temperature, we will not be able to offer a refund.

    Our pool heater pumps have a safety system that prevents overheating of the element when the pump is working overtime in cold weather conditions. This way causes a temporary shut off of services automatically until the pump can regain its functionality efficiently.
    This is optional and may not be available at times.

    • BBQ RENTAL - OPTIONAL
    - Cost: $75 All Stay

    • TRASH DISPOSAL
    Please place trash in the plastic bin daily to keep a clean home.

    • HOUSEKEEPING
    There is no daily housekeeping service provided in the rental rate. Before check-in, the unit will be thoroughly cleaned and inspected by a professional cleaning company. Clean sheets and towels will be available in the unit. Mid-stay cleaning services during your stay can be requested for an additional fee.

    • ONLINE PURCHASE
    If the online seller uses USPS, it will not get delivered as the Post Office does not recognize vacation homes as regular addresses and the package will be returned back to the sender.
    Only UPS, DHL and FEDEX delivers them.
    In some resorts the packages are delivered to the clubhouse. Fees may apply.
    Some resorts may not accept them.
    Keep in mind we are not responsible for unexpected issues with your online purchases. If you have any questions, please contact us.

    SOLARA RESORT AMENITIES
    Soccer Field
    Playground
    Workstation
    Sundry Shop
    Fitness Center
    Poolside Cabanas
    Restaurant & Bars
    Heated Grand Pool
    Children's Splash Pad
    Coffee & Gelato Cafe
    Sand Volleyball Court
    Full-sized Basketball Court
    Tween/Teen Hangout Center
    FlowRider® Surf Simulator (*Fee Required)

    PLEASE NOTE: Additional charges apply when the owner has to fix something or pay for additional cleaning if not complied.

Servicios del alojamiento

Piscina/spa

  • Bañera de hidromasaje
  • Piscina compartida
  • Piscina privada
  • Tumbonas de piscina
  • Valla de seguridad para la piscina

Internet

  • Disponible en la casa: wifi

Aparcamiento y servicios de transporte

  • Se recomienda coche
  • Aparcamiento en las instalaciones

Cocina

  • Cafetera y tetera
  • Frigorífico
  • Horno
  • Lavavajillas
  • Microondas
  • Placa de cocina
  • Tostadora
  • Vajilla y utensilios de cocina

Dormitorios

  • 9 dormitorios
  • Se proporcionan sábanas

Baño

  • 6 baños privados
  • Se proporcionan toallas
  • Secador de pelo

Zonas comunes

  • Sala de estar

Entretenimiento

  • Juegos
  • Televisión de pantalla plana

Zonas al aire libre

  • Mobiliario exterior
  • Parrilla de barbacoa
  • Patio amueblado

Servicios de lavandería

  • Lavadora
  • Lavandería

Confort

  • Aire acondicionado
  • Calefacción

Mascotas

  • No se admiten mascotas

Características especiales/accesibilidad

  • Alojamiento libre de humo

Servicios e instalaciones

  • Plancha o tabla de planchar
  • Teléfono

Aspectos destacados de la ubicación

  • Cerca de tiendas outlet

Actividades

  • Gimnasio
  • Parque acuático
  • Zona recreativa o sala de juegos
  • Natación en las inmediaciones

Medidas de seguridad

  • Detector de monóxido de carbono (el propietario ha indicado que hay un detector de monóxido de carbono en el alojamiento)
  • Detector de humo (el propietario ha indicado que hay un detector de humo en el alojamiento)
  • Extintor

General

  • Alojamiento situado en un complejo turístico
  • Tamaño de la unidad: 372 metros cuadrados
  • Urbanización cerrada

Alojamientos similares

Políticas

Entrada

Entrada a partir de las 16:00
Registro de entrada sin contacto personal disponible

Salida

Salida antes de las 10:00

Instrucciones especiales de entrada

Recibirás un correo del propietario con las instrucciones de entrada y de salida.
La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática

Mascotas

No se admiten mascotas.

Menores y camas adicionales

En este alojamiento se aceptan menores.

Eventos

No se permiten eventos

Fumadores

No se permite fumar

Información importante

Otros detalles

Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: extintor.
Nuestro asociado, Vrbo, gestiona este alojamiento. Recibirás un correo suyo con un enlace a tu cuenta de Vrbo para que puedas modificar o cancelar tu reserva desde allí.
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.

Información adicional

Se recomienda acceder a este alojamiento en coche.

Información sobre la zona

Esta casa de vacaciones se encuentra en Kissimmee. Complejo de entretenimiento Old Town y Flamingo Crossings Town Center son lugares imprescindibles para los amantes de las tiendas; añádelos a tu itinerario junto a otros atractivos turísticos como Walt Disney World® Resort y Disney's Hollywood Studios®. ¿Viajas con niños? Pues tienes que llevarlos a Parque acuático Disney's Blizzard Beach y Parque temático Disney's Animal Kingdom®: ¡se lo pasarán en grande! Te encantará explorar la zona y vivir aventuras en el agua con tu actividad favorita: ¿natación, tal vez?Ver guía de viaje de Kissimmee
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Kissimmee, FL

Qué hay en los alrededores

  • Un gran castillo con numerosas agujas y torres, rodeado por una multitud de personas.
    Walt Disney World® Resort
    A 1 min a pie - 0.0 km
  • Una montaña con un telesilla, un lago y árboles.
    Parque temático Disney's Animal Kingdom®
    A 8 min en coche - 2.9 km
  • Un globo aerostático con diseño azul y blanco, una torre de ladrillo y palmeras.
    Centro comercial Disney Springs™
    A 13 min en coche - 11.4 km
  • Campo de minigolf Bonanza Golf & Gifts
    A 7 min en coche - 3.3 km
  • Campo de minigolf Mighty Jungle Golf
    A 8 min en coche - 3.6 km

Cómo moverse por la zona

  • Estación de tren Brightline Orlando: 29 min en coche
  • Kissimmee, FL (ISM-Kissimmee Gateway): a 29 min en coche

Restaurantes

  • McDonald's
    A 4 min en coche
  • Starbucks
    A 4 min en coche
  • Flame Tree Barbecue
    A 16 min en coche
  • Taco Bell
    A 5 min en coche
  • Rainforest Cafe
    A 6 min en coche

Preguntas frecuentes

¿En 9 BD/ 6.5 BA/ Solara Resort (8905 TH) hay piscina?

Sí, este alojamiento cuenta con una piscina.

¿En 9 BD/ 6.5 BA/ Solara Resort (8905 TH) se aceptan mascotas?

No, este alojamiento no admite mascotas.

¿Cuál es el precio del aparcamiento en 9 BD/ 6.5 BA/ Solara Resort (8905 TH)?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en 9 BD/ 6.5 BA/ Solara Resort (8905 TH)?

Hora de inicio del registro de entrada: 16:00.

¿A qué hora se realiza la salida en 9 BD/ 6.5 BA/ Solara Resort (8905 TH)?

La salida se realiza a las 10:00.

¿Dónde se encuentra 9 BD/ 6.5 BA/ Solara Resort (8905 TH)?

Esta casa de vacaciones de Kissimmee para familias se encuentra a menos de 5 kilómetros de Walt Disney World® Resort y Island H2O Live!. Complejo de entretenimiento Old Town y Disney's Hollywood Studios® también están a menos de 10 kilómetros.

Comentarios

Comentarios sobre 9 BD/ 6.5 BA/ Solara Resort (8905 TH)

9,4

Excepcional

9,6

Limpieza

9,2

Ubicación

8,0

Instalaciones y estado del alojamiento
24 comentarios de un total de 29 con una puntuación de 10 - Excelente
3 comentarios de un total de 29 con una puntuación de 8 - Bueno
0 comentarios de un total de 29 con una puntuación de 6 - Normal
1 comentarios de un total de 29 con una puntuación de 4 - Mediocre
1 comentarios de un total de 29 con una puntuación de 2 - Horrible

Comentarios

Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Nice staycation
Se alojó 3 noches en octubre de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Excellent communication and a smooth, stress-free stay. The home was very clean, spacious, and comfortable, making it perfect for our group of 22. There was plenty of room for everyone to relax, and we never felt crowded. The large family room and kitchen were great gathering spaces.The location is excellent and not too far from Disney. It’s a bit of a drive to Universal, but still manageable. A few kitchen utensils could be updated, additional towels would be helpful for larger groups, and some of the pillows could use replacing or updating for added comfort. These were minor issues overall and did not take away from our enjoyable experience. We had a wonderful stay and would highly recommend this property
Se alojó 5 noches en junio de 2026
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación y precisión del anuncio
Great rental for Disney family vacation.
Se alojó 8 noches en agosto de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great home for adults and children host responds quickly. Home was very clean and had everything we needed.
Heated pool.
Se alojó 6 noches en diciembre de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
A, great property, easy communication and attention to needs, can book with confidence!
Se alojó 4 noches en junio de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Clean, spacious, themed rooms were way cooler in person than we expected. Process of registering car was a little weird but host explained well and was very responsive to messages
Se alojó 2 noches en marzo de 2026
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The hosts were very responsive to all my questions. The house was super clean. We had no issues and will certainly consider renting this house again in the future when traveling in Orlando area.
Se alojó 4 noches en enero de 2026
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Plenty of space, clean, well equipped kitchen. It is a great place for a group. Short drive to Disney parks. Nice outdoor space on the lanai.
Se alojó 3 noches en septiembre de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Amazing experience

The perfect house for a family vacation. Plenty of room for everyone and an awesome game room for the kids!
Se alojó 3 noches en octubre de 2022
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Pictures do not do this property justice

The property has easy access to everything that Disney has to offer. The house itself was incredible and the pictures do not do it justice. I will definitely stay again.
Se alojó 3 noches en noviembre de 2024
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Amazing House…

This property was amazing, we all enjoyed it from the pool to the game room! It was very clean, smelled good and comfortable! I would definitely come back and stay at the same house! Thank you so much to the owner/owners!
Se alojó 3 noches en mayo de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Awesome accommodations!

We had an awesome stay!! The house was beautiful, large enough for my big family, had great amenities, and was close enough to Disney for our visit there. Even my husband, who is a tough critic, loved it! We plan to stay here again the next time we're in Florida.
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación y precisión del anuncio

Great for a large group!

Property owners were incredibly easy to work with and check in/check out was a breeze. The house was awesome. Only issue we had was with Orlando traffic, so not an ideal location if you are traveling to/from the parks OR get caught in that traffic from wherever you are coming from.
Se alojó 6 noches en marzo de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Game On!!!

The game room was a dream! The rooms were amazing!! As long as you bring toiletries, etc. you and your family will have an AMAZING time. We were able to legally park 5 small cars but it was tight - and honestly that was the least of our concerns. Overall it was a great place to meet, eat family meals, and hang out.
Se alojó 2 noches en enero de 2024
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Picky client

I love the noise and location. I wish I order the heated pool in advanced but the community pool was fun. I wish grill came with the house. Gate entry was a pain but overall. I would do it again in a heart beat!
Se alojó 3 noches en marzo de 2025
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Nice house.

The layout is great with plenty of room. The pool area was clean and inviting. The only problems we had were a lack of face cloths and no blankets for extra warmth at night if needed. It takes about 20 minutes to get to Disneyworld from this location.
Se alojó 6 noches en noviembre de 2023
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

KBoyd

House was beautiful, and clean. Exactly as pictured and described. Lots of room. Pool and game room a bonus. A few hiccups with dryer repair but was resolved. Overall I would book again!!
Se alojó 7 noches en junio de 2024
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Family Trip to Disney

5 stars, highly recommend. Pictures represented the property perfectly. Great distance from Disney. Accommodated the whole family. The pool was nicely heated so we could swim despite cold outdoor temps in early February. My two sons (ages 5 and 3) loved the game room and Avengers room; they called it their spy house. We can’t wait to go back!
Se alojó 4 noches en febrero de 2024
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, llegada, comunicación y precisión del anuncio
Overall the house was perfect for a large group. It had plenty of space for everyone without feeling crowded. The game room for the kids was amazing! Even the adults enjoyed it! All the accent lights were super nice and welcoming. The house smelled very homey and welcoming. The only 3 things that were an inconvenience was that the rooms upstairs were super hot and there were 2 fans available but one of them was broken and loud when turned on. The other thing were the lights of the pool were not working and I reached out twice via message to get fixed and it wasn’t. The last thing was access to the resort. You had to wait for the attendant across the street to let you in the gated resort and most times we waited 5-15 minutes before anyone would open the gate. Other than that, we enjoyed our stay. The neighborhood itself was quiet and beautiful. The detail that went to this house is amazing! Thanks for such a great stay!
Se alojó 5 noches en noviembre de 2025
Comentario verificado

8/10 Bueno

Aspectos positivos: Limpieza, instalaciones y estado del alojamiento y comunicación
Property was continently located to the Disney Parks. Plenty of room for a large family. Only issue we encountered was parking due to the neighbors having several vehicles parked on the street. The house will easily accommodate 4 vehicles. The game room and pool were nice and the kids loved both areas. The two living rooms were good, but it would have been nice to have either a cable service or a streaming service for the house. The master bedrooms were comfortable, but the other beds were not very comfortable. Overall I would stay at this house again, but I would bring a mattress topper.
Se alojó 7 noches en marzo de 2025
Comentario verificado

4/10 Mediocre

Aspectos positivos: Limpieza, llegada y ubicación
Aspectos negativos: Comunicación y precisión del anuncio
fits many, this is the least accommodating VRBO stay I have ever experienced. To name a few:Sliding glass door frame is coming off the glass to the pool Vent in Downstairs master is falling out of ceiling Xbox is missing HDMI and also not working at allFoosball handle comes off One of the arcade game stations does not have any games that loadJoining room next to avengers closet door is broken The ice maker is broken and the ice bin itself is cracked in several placesToilet room vent is downstairs master looks like it has a leakThey only provide one towel per guest regardless of the length of stay and no pool towels They do not provide wash cloths and argued that is stated in their listing which it is not. Was not provided any check out instructions. Asked for heated pool months in advance and it was ice the day of our arrival. By far the worst VRBO stay we have ever had and our first non 5-star rating.
Se alojó 7 noches en febrero de 2026
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Everything about our stay was beyond AMAZING!!! The house was spotless and very well kept!! The host was extremely responsive and helpful with the few questions we had regarding extra amenities. Everything from the aesthetic to the location was perfect as well! We ended up only using 4 of the bedrooms as some of the kids stayed together but having that extra space in the common areas was worth getting the bigger house! Huge kitchen with a large island for seating, and enough sofa space for our needs!! The game room was a hit and enjoyed by all!! The loft at the top of the stairs was a perfect space for the kids to hang out late at night! Plenty of linens (minus washcloths so bring a loofah!) and extras like hand soap, kitchen soaps, toilet paper and trash bags were all provided! We brought our own shampoos, etc but they were available in every shower! We cooked at home a lot and there was everything we needed and more!! Our only concern was that the front door only had a bar to lock it from the inside. I believe it locks automatically from the outside which is nice but it would be nice to have more than just the tiny steel bar to lock it from the interior especially at night! We also brought a baby monitor for the younger children that were staying upstairs as it’s far from the downstairs master suite and it was a huge lifesaver!! We would absolutely recommend this home and hope to stay here again!!
Se alojó 5 noches en enero de 2026
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Amazing home

We recently stay at this home and it exceeded all our expectations! The manager responded to all my questions quickly, they had pack n plays, high chairs, children plates/bowls/utensils in the home ready for us! The house is giant and laid out perfectly. We had 4 “families”, myself and husband and our two children shared a jack n Jill. Our friends and their daughter shared a jack n Jill and then grandparents each had their own “master” (and we still had 3 additional rooms and 2 bathrooms being unused). It is set up perfectly for this type of group as the jack n Jill’s are set up with one “kids/themed room” and one adult room. Also each has its own “wing” of the house where you couldn’t hear the other group or babies if you were in a different part. Overall amazing house and will definitely come back soon!
Se alojó 4 noches en octubre de 2023
Comentario verificado

10/10 Excelente

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Truly Magical!

This property is absolutely fantastic! The home is perfectly located in a beautiful resort neighborhood with easy access to all that the area has the offer. The home was spotless upon arrival & served our party perfectly! Things to know: Walmart is very close & grocery delivery was easy and convenient. We booked for our groceries to arrive right at our check in time and it worked perfectly! Make sure to plan to bring all your necessities as this home comes fully furnished but doesn’t have any “extras”. You’ll need all toiletries, wash cloths, detergents, etc. (which is completely fine just need to be prepared when arriving.) The pool was great! The open kitchen and dining were so convenient for our large party. Seriously the space is even better than the pictures could possibly show. The game room is so much fun! The kids were absolutely shocked and spent so much time in this room together. We had kids ranging from age 2-11 and they all found something to do in the game room :) My only complaint is very minimal: the coffee pot is outdated and takes a long time to brew & the drier struggled to get towels dry no matter which setting we used we had to dry for 2-3 rounds each load. Also I wish there had been some playing cards/games. We made a quick dollar store run for some dominos tho ;) All in all, 10/10! Great home, great location, great vacation!
Se alojó 4 noches en enero de 2024
Comentario verificado

2/10 Horrible

Aspectos positivos: Llegada
Aspectos negativos: Comunicación

Terrible Customer Service.

I would not come back to this property. Customer service is terrible. All the drains were closed when we arrived because that’s an entry point for the ants. Ants were all over our toothbrushes, etc. and we contacted Master Vacation Homes. They said they were going to send an exterminator, but there was no communication after that or confirmation that they came. The ants were still entering through the drain throughout our stay so we kept the drains closed. Also, the washer pools water and does not drain. You have to run a drain cycle after you wash. Dryer does not dry. We emailed and called management. The customer service representative was not helpful and basically just told me I should’ve contacted earlier. I wasn’t doing laundry from day one so we were unaware that this was a concern. We had to put extremely wet clothes in our luggage which made our bags overweight. You are better off not doing laundry and packing your dirty clothes in your suitcases. In fact, when I told the customer service representative, the only thing he was worried about is making more money, getting us out of there, and prepping for another group to come in and deal with the same problems they already knew were issues before we arrived. It will continue to be a problem because they are not fixing it. Bath towels are pathetic. Bring your own. Or just don’t stay at this property or any property managed by Master Vacation Homes.
Se alojó 7 noches en marzo de 2024