Just 12 minutes from the magic of Disney, this is the perfect home base for your family adventure. Enjoy a private patio with a heated pool, ideal for relaxation after a day at the parks. You’ll also have access to a large resort-style pool and gym, ensuring fun for everyone. With spacious accommodations and kid-friendly amenities, we’re dedicated to making your stay unforgettable. Traveling with littles? We have the pack'n'play, high chair, etc so you can leave yours at home!
1) You agree to pay for the repairs or replacement of any items you may damage in the unit.
2) Quiet hours begin at 9:00PM out of respect for the neighbors. If we receive a noise complaint, you will receive a warning message, then it will be a $100 fee for any additional complaints.
3) Communication - Rock Creek Management is ready and able to help you with issues that you may have. We request your first message via the booking platform as our team will have all the details to help you to promptly aid you. If you need further help you are welcome to text or call us outside of the platform we request that you contact us prepared with (1) the name of the guest who made the reservation, (2) the address of the property, and (3) the city where the home is located. We may redirect you to information already provided in the listing or previously provided via the booking platform messages or email.
4) Any local guests MUST message us prior to booking. We simply want to know what brings you to our home and how you intend on using it.
5) EARLY or LATE Check-IN/OUT: We will do all that we can to accommodate our guests' requests subject to our cleaning team's availability. Please take note that there’s a fee for early check-in and late check-out requests.
6) PET POLICY: Pet-friendly homes will be marked “Pet Friendly” on the listing, in the description in multiple locations, and/or in the images on the listing.
★If the home IS pet friendly we allow pets in the home at the cost of $150/pet per stay.
★If the home IS NOT pet friendly we can make expectations to the policy for “Emotional Support Animals” but reserve the right to request documentation. “Emotional Support Animals” are/may still be required to pay the pet fee posted unless they are proven to be true “Service Animals”.
★For ALL HOMES we honor “Service Animals” accommodations at no extra fees.
We require that you pick up after your animal and you will be charged $10 per exterior animal clean location. If animals defecate or urinate on carpets the guest will be responsible for the payment of professional carpet cleaning. If animals cause damage to the home the guest will be responsible to pay for the repair or replacement of damaged items/areas. We have a $250 unauthorized animal fee.
7) For short stays, 1-15 days, we do not offer pre-house tours. For guests looking to stay for extended periods, we are open to scheduling a walkthrough tour.
8) Cancellation: We have subscribed to a cancellation policy provided by Airbnb which is outlined upon booking. We ask that our guests follow the process and terms as outlined by Airbnb. We can be flexible and open the dates up if a guest needs to cancel them. If these dates are booked at the same rate the canceling guest will receive a refund for days that are rebooked.
9) Date Changes: If a guest needs to change the dates of their reservation they will need to submit a “Reservation Alteration Request” as outlined by Airbnb. Any reservation dates are within 2 weeks of the arrival date. We reserve the right to deny the request or require that the guest pays for the unbooked dates that were formally booked due to the Reservation Alteration Request.
10) Occupancy limits: The occupancy limit is indicated on the listing which is the total number of guests who can sleep in the home in traditional sleeping locations (spots in beds). The home may be able to sleep more guests in non-traditional locations (sofas, couches, air mattresses, and/or pull-out couches). You will be charged for any extra guests not included on your initial reservation who are at the home for an extended period of time during your stay. Please let us know if there are changes to your group number. Fees are published on the listing. If you have visitors to the home that are not part of your group who are staying in the home please let us know. We have a $30/per guest, per night fee for unauthorized guests.
11) Smoking/Vaping: There is a $500 flat fee, and an additional $100 per day fee for every day of your booking if it is found that you have been smoking or vaping on the property.
12) Acceptance of state of space: We allow the guests to survey the properties upon arriving and to communicate any pre-existing damages that they would not like to be charged for after check-out. The guest has the first 2 hours after check-in to report any issues. After that time period, the guest accepts the condition of the home and is liable for any damages reported after their stay.
13) The paper goods that are found in the home (toilet paper and paper towels) are all that will be provided for your reservation. We provide 2 to 3 rolls per required location. We ask that you provide your own paper goods after the provided rolls have been used.
14) Items left behind will be held for 14 days. You must make arrangements with the host to get those items. We can ship the item(s) to past guests for a $35 Fee plus the cost of materials and shipping. Payment must be received prior to shipping. After 14 days those items will be considered abandoned.
15) We follow and abide by the Americans with Disabilities Act, the Fair Housing Act, and Airbnb’s Terms of Service to not discriminate as we provide reasonable accommodations and reasonable modifications for individuals who request to stay at our homes.
We reserve the right to deny any guests that cause the host, homeowner, or other guests undue financial or administrative burden or “poses a direct threat to a person's health or safety” in an effort by Rock Creek Management to provide the guest with “reasonable accommodation” as outlined provided by the Americans with Disabilities Act, the Fair Housing Act, and the Airbnb Terms of Service.
16) Receiving packages: We strictly don’t allow receiving/sending packages for the entire stay.
17) Extended Stay Cleaning Fee Changes: For guests that stay for longer than 18 days the following changes will apply to the cleaning fees. The guest will have a 50% increase in the advertised cleaning fee.
18) Bug Bites - We take pest control very seriously and employ professional pest control services. If an unexpected bite or rash is reported guests must seek medical help to confirm the cause of the unexpected reaction or illness. If a medical professional confirms that the unexpected medical condition is due to pests Rock Creek Management will contract a third party pest control company to verify the presence of bugs in the home and based on their report appropriate action will be taken to control the pest, mitigate the damage, and make amends with the guest if needed.
19) Locking yourself out of any door - If you lock yourself out of any door during your stay we can try to assist in bringing out a key when possible. If we are unable to bring a key, you will be responsible to call a locksmith at your own cost. If the door is an interior door without a key you will have to call a locksmith at your own cost. If our team has to be dispatched to bring a key due to locking yourself out we will charge a $75 fee to dispatch someone to help.
20) There is absolutely no moving of furniture allowed. There will be a $500 fee if our cleaners have to move furniture back to where they were when the reservation started.
21) No parties of any kind are allowed on or in the property during your stay. We will charge a $850 fee if a party takes place during your stay.
22) Lost garage door remote, community keys(Pool, Clubhouse Etc.), and/or house keys when applicable will be charged $150 fee per item.
23) Excessive/Deep cleaning required after checkout: We will charge an additional $200 cleaning fee.
