2/10
Been staying at this hotel for about 5 years now when we travel to this area for business. We had booked a trip in two parts first part on my corp. card, second part on my husbands. Got in around 9:30 PM lugged all our luggage to our room, to discover hair on each of our beds as well as the washcloth that was hanging in the bthrm was stained. The walls were dirty with splatter marks in various areas, overall felt dirty. For the rate per night I found this unacceptable! We promptly checked out, I was told that the manager would have to approve my refund the following day (which they did) This unfortunately doesn not change the fact that I didn't get to bed until 1:30 AM by the time we found suitable, alternative accommodations. This was awful since I had a big presentation the following day, when I tried to get the second half of our trip (booked on my husband's card) refunded I was met with flippant, staff and extremely poor customer service not willing to work with me at all since I had booked through Expedia. I ended up losing $$ through this whole experience which I find extremely unfair seeing as what was provided. Will not be staying her again and will definitely be spreading the word. Do better Hyatt Place.
Michael
Estada d’1 nit (juny 2025)