8/10
This is our second stay at Club Villas 2 and we had an overall very nice time. It seems that they may be working through some repairs/still de-winterizing units/making it through with limited staff. The staff was very helpful. The heater for the indoor pool was broken, which was the main reason we chose to stay here, so call before you reserve. We were given our first unit on arrival and could not flush the toilets, a panel was separated from the bathtub, and a mirror closet door was off the track (a safety hazard for our 2 year old). We had assistance almost immediately, and while most issues were small fixes, they offered us a room change and we accepted. The next unit they gave us was exactly the same, but on the ground floor which was very helpful. The unit was well appointed and very comfortable. We had another issue with a toilet and had to call the after hours number, and someone came to help in about an hour, which was great. The beds in both units were very high, so be aware if you have mobility issues (we do not). The jets in the tub were not working properly, they were so strong that they sprayed the opposite wall of the bathroom. Lastly, we noticed the first night that we were picking up a lot of pet hair on our socks (we did not bring any pets). There was also one armchair with visible pet hair. It bothered us minimally, but could be an issue for people with allergies.
Overall, our stay was very comfortable, but a lot of little things to be fixed.
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Estada de 2 nits (febr. 2025)