2/10 Horrible
Ruth
Viaje en pareja
20 de sept de 2021
Aspectos negativos: Limpieza, servicios y instalaciones y estado del alojamiento
2 disabled guests unable to gain access to the property. Access stairway too dangerous. Environment at the property and surrounds were extremely rough, too unsafe to stay. Both guests were too frightened to stay at such a rough location. Access was via a eternal metal staircase which was too dangerous for two severely disabled guests to access and use. Also to gain access we would have needed to brush past washing lines containing filthy clothing. A total nightmare. The owner failed to make contact urgent about this awful situation.
Expedia systems make it impossible to speak to a customer service agent. We consider that we were seriously misled and were caused serious levels of distress. Other members to the public and a local hotel assisted in helping 2 severely disabled pensioners to obtain suitable accommodation .
We felt thoroughly cheated and conned in this situation with neither Expedia or the owner of the property had fulfilled any obligations to the customer.
This serious failing is being referred to Rutland Country Council trading standards, Rutland Tourism and Political Representation at national level etc.
A very high price was charged by this provider which was comparable and in excess of 5 and 4 star hotels used during our 3 month wait fo our new home to be completed.
We would not have stayed at this location even if it was provided free of charge, for the safety reasons outlined above.
A truly nightmare experience with excessive prices
Ruth
Se alojó 2 noches en septiembre de 2021