Viatges a Oak Forest

Very disappointed with our stay. We had room 215 and it was right beside the gym. You could clearly hear the treadmill, weights banging and even the verbal screen exercises in our room. This happened all through our stay at night and in the morning. This room should not be sold to anyone. We let the front staff know and they responded with an “oh..sorry about that”.

Staff was super friendly. The room was perfect and the view was exceptional. Would definitely stay here again.

The single biggest issue by far was the noise. I had read other reviews mentioning it and assumed it was typical downtown city feedback, but I was wrong. This was easily the loudest hotel room I have ever stayed in. The windows are clearly not double-glazed, and the non-stop sirens throughout the night made it completely impossible to get any rest. At night, it literally feels as if the entire lively street is inside your room. A comfortable bed doesn't mean much when you can't sleep. The rooms and hallways are incredibly bare and lack personality. You won't find any thoughtful decor that speaks to Chicago or the history of the building. The spaces are outfitted with the absolute bare minimum furnishings. We booked two rooms, and the room with the double beds only had a single chair. The room itself was clean and fine, but entirely unmemorable and under-furnished. While the housekeeping team kept our room clean, the rest of the property feels neglected. For example, a cocktail glass left on a bench right by the elevator sat there completely untouched for two consecutive nights. Chicago has too many strong hotel options to justify luxury pricing without a luxury-level experience. Skip this one and book elsewhere if you value a good night's sleep.

Best location on Michigan Avenue

Always a pleasure and a great location