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"Room was good although well worn. The staff were friendly but not great English. Breakfast was ok, but somewhat poor quality. One example: I needed ice for a sprain and it took 10 hours to get any. Overpriced for the quality."

"Staff is very polite and professional. Breakfast is "

"Clean room,"

"Basically what you see is what you get. The rooms were clean, the amenities were upto standard and the staff were very friendly. I had a great time."

"Excellent service."

"The property had beautiful settings; the pool was nice and the dining are was very charming."

"The Kigali Serena was perfection!!! The staff and principles were friendly and went above and beyond to make my stay the best possible"

"One thing to keep in mind when you book a single room. No AC nor Fan - I kept them at 5 stars because the staff was very accommodating and found a fan for me."

"We had an unexpected extension to our visit to Kigali and this was the perfect place to stay. We chose an executive room and found we could use the business lounge with that level of room. There the staff were very friendly and the food just right for a place to hang out and re-plan the next part of our journey."

"Good location in city center. Staffs are helpful and friendly. Rooms are clean. Only wish a shower door to prevent water overflow."

"Sdb pratique Chambres ok Personnel serviable Petit déjeuner ok La moquette est très sale Le service de blanchisserie beaucoup trop cher pour le service rendu (il était sans frais en janvier 2026!)"

"Awesome staff, this was only a one-night extension of my original 5-night stay."

"部屋は綺麗で、内装もとても魅力的でした。自然を感じながらゆっくり穏やかに過ごせるし、鳥の鳴き声をきいて目覚めるのもとても気持ちが良かったです。 スタッフも困っているときには助けてくれて、とても親切でした。 ゆっくり静かに過ごしたかったのでYambi Guesthouseを選んでとても良かったです。"

"The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop."