4/10, Deficient
Kimari Sunil
Viatge en parella
11 de gen. de 2026
Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
This property is listed as a four star property and it isnt at best it is three star.
The resort rooms are tired and in need of renovation.
We had a constant smell of sewage and damp/mould in our room and were provided a dehumidifier as a solution. A request for a room move was met with 'equivalent room not available but we can downgrade you' response.
Alternative room also smelled.
The room was not made up properly on a number of occasions. The bed not made up and cups/glasses not replaced. It should be noted that water is provided via a communal water cooler in the hallway in favour of bottled water.
The front desk team had very little knowledge outside of their job eg. What was in the local area and were for the most unhelpful. The tour desk manager was never at the desk!
Perhaps the biggest black mark is reserved for NYE, where we paid $500 for a NYE gala dinner which was in fact a buffet with very average wine on offer. The drag queen was mediocre and spent the majority of her act sucking up to the resort owners who were attending! The resort also decided 10 minutes before midnight that there would be no fireworks.
The only upside to this debacle was the band who were excellent!
Upsides, a great pool, swim up bar, the grounds and spa.
Barman Chiko a real plus for the place!
Downsides, in addition to the above, favouritism shown to eastern europeans also holidaying there. It was very noticeable!
Has potential IF updated. Many other 4 star resorts in the area to try.
Kimari Sunil
Estada de 8 nits (des. 2025)
