6/10 Normal
Sona
Viaje en familia, Viaje en pareja
2 de nov de 2023
Aspectos positivos: Limpieza
On the surface this property is set on lovely grounds but take a look closer and the service could be far better for the price we paid.
we got to the spa for 10:30am one morning and the umbrellas were not up, sun beds didn’t have their mattress laid until after 11am. There isn’t poolside service for drinks.
I had booked two rooms as I had my parents stay as well, we were visiting for an onsite welding. The second room didn’t have shower-gel topped up on entering and the safe was not unlocked from a previous stay.
The turn down service was lovely but they kept turning up the heating to 24degrees along with the under floor heating, which was not necessary as we live in the uk it was not heating weather for us.
Service st breakfast was brilliant from the staff and food was lovely, no complaints here.
Generally staff around the resort are friendly and helpful but service/attention to detail needs improvement as mentioned.
Would I stay here again, not for the price we paid I’m afraid, I would expect far more of a luxury feel and service to be upgraded, being used to those levels in the uk, for price paid.
Sona
Se alojó 3 noches en octubre de 2023