2/10 Horrible
Jon, Lakeland
5 de oct de 2025
Aspectos negativos: Limpieza, servicios y instalaciones y estado del alojamiento
I wanted to like this for all the positives, however all the negatives made up for a incredibly disappointing experience. It starts with weird stuff like requiring a extra deposit completely separate from the pre-paid expedia cost. Then they send you the rules of staying here & require you to send a scan of your driver's license or passport. Only after, they will send "a link" to the codes costing even more time & roaming data usage. No other hotel does this! At "check-out" email telling you to cleanup before go as per "the rules" & after reviewing "the rules" I found no such rule. Later they returned my deposit, but it was only 97%. Considering all else, that about figures! Stayed in room #7. 4 nights in mid-September 2025.
Negatives:
Substantial amount of black Mold in the bathroom (see photos). Carpet looked like it not vacuumed, Mug & microwave sort of clean. So, basically moldy & dirty. I felt better after I washed all of the touch points in the room. Vent in bathroom not working. Over sized beach towel was bigger than the bathroom & needlessly so (hand towel & foot towel were normal size) I wanted to warm the room to 20c but of course that was not working. I called about it and they did send a tech the next day, unable to fix.
Positives:
Location, Onsite parking, skylight, Refrigerator & Microwave, Wi-Fi, instant hot water at both the sink & shower, Sheets & towels were clean, TV worked well, & actually had a USB port.
Jon
Se alojó 4 noches en septiembre de 2025
