4/10 Mediocre
Ellen L.
23 de ago de 2025
Aspectos negativos: Limpieza
Dog friendly was huge as we have 3. The property looks to be fenced in but is not which would’ve been great for two energetic dogs. Many commented on cleanliness which fell far short and when reporting to the property management, you never get a person, no follow through for DAYS, only text that I believe was a bot and never resolved our concerns, we had to address what we could ourselves including removing dead cockroaches. Because we had 3 dogs with us, we could not find a place to relocate on such short notice so we took care of what we could ourselves. One bed could not be slept in as it appeared to never have had the sheets changed as sand and hair were found. I gave several opportunities to make things right which only resulted in what seemed to be a bot responding with programmed responses. Tried to reach out to corporate when nothing was attempted and never got resolution. A person named Terry left me a message while we were out trying to enjoy our much needed vacation. I returned the call leaving a message that I can be available to, again, receive no response. Very disgusted with the way we were treated and will never book with a property managed by Vacasa which was also shared with the BBB. I regret I didn’t pay closer attention to the reviews and I hope the actual homeowner is made aware of the poor, lack of responsibility to customers, and state this company is managing their home.
Ellen L.
Se alojó 13 noches en agosto de 2025