6/10, Acceptable
Sara B.
2 d’ag. de 2025
Què no li ha agradat: Neteja
Rocky Start
Check in was a little confusing, we had to docu-sign an email confirming our stay and payment, even though we had already paid and if we chose not to do the docu-sign we would have had to of gone to the property management facility to check in and then go to the hotel. When we arrived the tub had a lot of black mold on the caulking, the shower walls , shower curtain, and in the jets in the tub. The door handle fell off the bedroom closet door as soon as we opened it, and in the closet there were 2 vaccums and no room to really put our stuff in the closet. The drain in the tub did not drain well and the drain in the sink in the bathroom was brokenThe smoke detectors would go off very easy as well, if we made coffee it would go off.With all of that said, I communicated with the property manager, and they sent someone out our 2nd day there and he sprayed cleaner on the mold, cleaned the hair out of the tub drain and proceeded to show me all the hair that came out of the tub , closet door was fixed, 1 vaccum taken out of the closet and a plumber came on the 3rd day to fix the bathroom drain, also on the 3rd day someone came and replaced the shower curtain. So our issues did get addresses, I feel like I should not have had to address these issues, they were quite noticeable just walking into the room.On a positive side, we had a great time! I did love that there is a washer and dryer in the room, the Murphy bed was very comfortable and the view is amazing.
Sara B.
Estada de 7 nits (jul. 2025)