Viatges a Newstead

Decent on paper, disappointing in reality. The room looked fine in the photos but fell short in person. We were on the ground floor and arrived to a strong smell of cigarettes - the throw blanket had a burn hole in it, suggesting a previous guest had smoked despite the advertised £100 fine. There was pink staining on the shower floor and the only chair had a broken spindle on the back - when I went to move it, the top rail separated entirely from the remaining spindles and I had to pop it back into place myself. The Wi-Fi was very unreliable, especially at night. A fan was provided but too small and underpowered to be effective from the desk socket where it was plugged in - even at full cable stretch, my wife couldn't feel it from the bed. We moved it to the bedside socket, which helped, but worth knowing if you're a warm sleeper. The bed was comfortable enough, but pillows were thin and there was only one each. When we asked upon check-in if we could order takeaways, staff said yes - but advised us to make sure we locked the front door carefully afterwards because of 'local druggies' that try to get in. Sure enough, throughout the night we could hear groups outside our window, which we'd had to keep open due to the cigarette smell on arrival. It made for an unsettled night. The guest house is clearly trying - the information sheet was thorough and staff were friendly - but the room condition and security concerns made this a less than comfortable stay.

Overall the room was pretty clean however there were no hot water or heating in the room, I did complain about this but nothing was done. Plenty of parking available.

The hotel is very tired and in need of major updates. Room was sparse, breakfast was a major let down, a good clean is overdue. I suggest that management spend a few nights there incognito to experience what I am saying. A big let down!