4/10
We booked a 2 bedroom condo for 3 nights. When we checked in, we were told we would be moved on the last night, but that's not what the listing stated. After a long conversation with the front desk, it was clear that they were not going to change their minds. Something about deeded properties and time shares. Nothing that was stated in the listing.
The person we booked through VRBO stated that they would keep us in the same room, but after discussing it with the front desk again, nope, untrue.
We left for the day of the move, but happened to be walking by the area, so we went to the room. They moved us to a 1 bedroom for 4 people!! We went back to the front desk to discuss it and after speaking w/ the manager, he moved us to another 2 bedroom room later in the day. Had we not walked by, we may not have gotten that option in time.
Then the person we booked with ghosted us. Stopped responding altogether.
Needless to say, it was a bad experience. Be careful booking at this location, becuase they're time shares and somehow that changes things.
Susan R.
Se alojó 3 noches en julio de 2024