2/10, Horrible
Justin
Viatge de negocis
18 de des. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I stayed at the Cambria Hotel Chelsea and unfortunately had a bad experience. The hotel room was dirty, with surfaces covered with dust and the in-room couch having a large stain on it. What's worse is that I accidentally left an article of clothing when I left and called later to have them check to see if it had been found by housekeeping. They told me to call back as housekeeping had left, but they would make a report. After calling back the next day I was told they would look into it and give me a call. After a day with no call, I called back and a woman told me she would personally look into it and call me back within 30-60min. She never called back. I called again the next day and the man who answered the phone was extremely rude and told me that if I hadn't heard anything by now, then the article of clothing was "gone". I called Choice Hotels customer service and the woman on the phone told me NO report had ever been filed regarding the lost property, despite Cambria staff telling me one had been filed. She then gave me the Hotel Manager's email to reach out for a resolution and he never replied. I get leaving an item is not the fault of the property, but the way the staff acted towards the situation is downright shady and poor customer service. I will avoid Choice Hotels in the future and if you are looking for a clean, honest hotel to stay at, I'd suggest you avoid this one.
Justin
Estada de 2 nits (oct. 2025)
