2/10, Horrible
Paola
Viatge en parella
14 de gen. de 2026
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
This was the worst experience I’ve ever had. I’m usually not picky and don’t care about amenities, I just want a clean place to lay my head at night. This place didn’t even have that. I booked a deluxe queen room, when I got there they put me in a room that looks like it used to be an employee break room, I walked right past it because the door had a plaque that said employee with the letters peeled off. It was directly accessible to the main lobby by a barn door. It was locked but obviously allows zero privacy. The moment we walked in it smelled horrible. The place was not cleaned, there was hair all over the mattress, trash still in the trash can, and the floors were so dirty. I immediately asked for a new room (which before we even walked in, the front desk person said they’d switch our room in the morning). That said at 11 am they could switch us. We spent the night and stayed in all morning for the switch and at 11 they said they were not ready. They said their cleaning lady had an emergency and the earliest they could do is 2 pm. We barely slept (the small was so bad and we could hear every noise from the lobby as if it was in our room) and we lost that whole morning of our vacation just waiting. We had to contact Expedia and they helped us get a new hotel.
Paola
Estada de 4 nits (nov. 2025)
