4/10, Deficient
Richard
Viatge en parella
14 de des. de 2025
Què no li ha agradat: Neteja
We reserved a suite and when we arrived, we were told those are first come first serve whether we reserved it and paid more or not. There is a price difference but the desk clerk said there was not and had a bad attitude. Onlinethe price is clearly more for a suite. We were told the incidental charge is $75 and could take a week or more to get back. Also we were told about their no smoking or vaping policy, yet walking down the hall, there was a heavy stench of marijuana. Had it been earlier that we got here, we would have gone elsewhere due to the rude staff and subpar stay. We will NEVER stay here again. We asked for the manager’s card and got a flippant reply when it was given to us. This was all-around terrible service. We fully expect a refund of the price difference between the king suite we reserved and the standard room we were assigned.
Richard
Estada d’1 nit (des. 2025)
