Chalets en New Concord

"Room was clean staff was friendly "

"Front desk staff was great. Room was clean and request for 1st floor was granted. We only had coffee but food smelled good. Only complaint is with Expedia. Although the 1st floor was granted, it is not always the case. Also, the hotel is pet friendly but the charge for pet is not included in the rate at booking. Can’t Expedia show the actual pet rates for the rooms? Thank you"

"Zero communication from host.No information sent regarding how to access the rental.Sent a message via VRBO day before arrival giving a heads up on our late arrival. No response.Sent another message via VRBO day of arrival regarding check in to the rental as I hadn’t received instructions. 3 hours later, still no response so I did what the VRBO site suggested which was to contact the host directly.The contact information listed on VRBO is the previous owners. He explained he had sold and was...

"The cabin's main bed was very cozy and comfortable to sleep on as well as the pillows. There was no hammock as promised in the ad. The ad led us to believe that the amenities included were apart of our package, but when we arrived, we found out that there were extra fees for laundry, ice, firewood, etc. Myself and my husband thought these things were included due to the way the ad was worded. The ad also made the cabin appear larger than what it was and not what we were expecting. We felt that...

"Host was friendly and accommodating. Cabin was as expected and clean. "