A Nightmare Stay in Naples – Avoid This Property!
Our experience at this property was nothing short of a disaster. From the moment we arrived, everything went wrong.
First, the property was extremely difficult to locate. There were no clear signs at the front of the building, making it nearly impossible to find the suites. The hosts should provide better instructions on Expedia or send a message with directions.
After finally locating the building, we rang the doorbell—but no one answered. We were fortunate that an Italian woman, who had recently stayed there, happened to be outside. Despite her limited English, she informed us that we needed to call the owner and even gave us the phone number. I called via WhatsApp, but the owner hung up. She later called back, claiming she had no record of our reservation. I sent her a screenshot of the confirmation, after which she asked which suite I had booked. I reminded her that we had reserved the Panoramic View suite, specifically choosing this property for its promised balcony and view.
She then said she had never received the confirmation but would be there in 10 minutes. We waited on the street with our luggage for 20 minutes before she finally arrived. Instead of immediately letting us in, she went inside first, then eventually returned to allow us entry. She gave us a Deluxe Room—which had no balcony and only a small window. When I pointed out that this was not the suite we had booked, she initially denied that they even had
