4/10 Mediocre
Mary H., Bessemer City
1 de sept de 2025
Aspectos negativos: Limpieza
We have stayed at Camelot by the Sea since 2008 and have never had such a disappointing experience. The check in process with the property management office was quick and easy. Upon arrival to the room, it smelled bad and the floors where not clean. There was lots of sand and food on the floors from previous guests. The table had something syrupy on it and there was spills under the chairs. The property management company immediately addressed this and someone came out and cleaned the floors. They were great to address the concerns. Unfortunately, we later found that the couch had a sunken area on one seat, the main bedroom had a worn out mattress that sunk in when you lie down. It was extremely uncomfortable and I dreaded going to bed because it was in such bad shape. There was stains all over the bed skirting and the mattress pad had stains that appeared to be blood as mentioned in other reviews. The balcony door glass and mirrors in the living room were dirty as well as the shelving doors under the TV. The room had a lot of scuffs on the base boards and walls. We paid a lot of money for 4 nights and expected a clean room considering there was a cleaning fee. The view was great and the air conditioning worked great as well. The threshold between the kitchen floor and living area was loose. This room has a lot of potential to be nice. It's disappointing that the couch is worn out and the bedding was completely worn out and dirty. The owner needs to see the room in person.
Mary H.
Se alojó 4 noches en agosto de 2025