Museo Hamza Rustem

The room had an obvious plumbing issue in the bathroom, which caused unpleasant odors. I requested a room change, but the staff refused, even though Expedia showed that other rooms were available. The only solution they offered was to spray an air freshener to temporarily mask the smell, without addressing the actual problem. Additionally, the drinking water had a very high mineral content, leaving noticeable limescale, and only one small bottle of drinking water was provided in the room. A disappointing experience, especially for a four-star hotel.

Barish, the manager, was very kind to us and gave us an upgrade and free breakfast. All was well, the beds, the rooms, wifi and the lobby. The only thing we did not like was the massage. The lady that gave us the massage had her nose running while massaging us and her phone was ringing. Once she even answered the phone and put it between her ear and her shoulder while massaging me. Not my idea of a relaxing massage!

Das Hotel liegt sehr zentral in Izmir, direkt am Beginn der großen Kıbrıs Şehitleri Caddesi. Entsprechend laut war es leider auch im Zimmer: Praktisch jedes Geräusch von der Straße war deutlich zu hören, was die Nachtruhe erheblich beeinträchtigt hat. Positiv hervorzuheben sind die Sauberkeit und das ausgesprochen freundliche und hilfsbereite Personal. Insgesamt wirkt das Hotel recht dunkel. Die Einrichtung ist etwas in die Jahre gekommen, aber intakt. Das Zimmer war funktionell eingerichtet und bot erfreulich viele Ablageflächen – insgesamt absolut in Ordnung. Wer eine zentrale Lage sucht und wenig lärmempfindlich ist, kann hier gut unterkommen. Für einen ruhigen Aufenthalt ist das Hotel weniger geeignet.