Museu Freud

Room was smaller than average, especially the bathroom, but very comfy, clean and a quiet nights sleep. Nice pillows, good air conditioning (much appreciated), plenty of tea and coffee, etc, no complaints! Hadn’t realised there was a station at Shepherds Bush Market (directly next to the hotel) so found a much quicker, direct route back to Paddington for the way out. Friendly, helpful staff, even the housekeeping team who asked how our room was and wished us a good day. Better once inside the hotel as the approach wasn’t the prettiest, but a nice little stay.

This is a modern Hotel near Victoria Station. I was impressed with the cleanliness and modern fixtures and fittings. It was slightly unusual to cross the road to reach the restaurant but once there I was very impressed with the professionalism of the catering team, and especially the management who were visible, hands-on, and supportive. I would be happy to use the Hotel again.

I gave this hotel a 3 star because of the location of the hotel. Walking distance to the Parliament, London eye, near bus stops and 5-10 min walk to the Underground but it was far enough that the hotel was quiet so you can get a restful sleep. When we checked in, the first person that we encountered was great - the bell boy. The person who checked us in didn’t even smile. She looked mad for some reason. What we didn’t like was our room was not thoroughly cleaned daily - it was not dusted daily. The curtains were damaged- couldn’t close them properly. The handle to move the curtain side to side was off and was never fixed while we stayed there- we stayed a total of 8 days. Found hair on our bed a few times - not on our first night though. The night before we checked out , we came back to our room after dinner and room attendant didn’t leave any toilet paper. Cups brought from breakfast from previous days were left by the sink so she can take them but unfortunately she didn’t removed from the room. Stayed until we checked out. Breakfast was the same every day. Pretty boring. On our last day, we saw some people were given a piece of paper. We weren’t given it, we were passed over twice. Everyone else around us was given the paper. On the way out I asked the person what was being given out, she explained and I told her, it was perfect since we stayed 8 days and we wanted to give an opinion. Not sure if we will stay here again. This is why only a 3 star.