Museu de la Ciutat de Nagano

The staff was very friendly and helpful.

I have stayed before, about two years ago. Niwa has for sure gone downhill. Im not sure if they changed ownership, but I was not too impressed with my stay this time. Checkin was good. Staff helpful. Hotel though, was for sure dirtier and less well maintained than previously. Lots of dust in public areas and room. Room overall was a terrible view and just acs and a wall and the back of peoples apartments. The reataurants has totally gone downhill. Breakfast selection was bad. They removed the buffet japanese area and now offer it instead of the buffet. No curry. Less fish. Less fruit and veg. Less variety overall. The whole upscale vibe is gone. The gardens were not well maintained as they had been preciously. I remember quite a few people maintaining the groynds last time and this time I saw none. Overall, I was just really sad. Did not get an upgrade. My room was tiny and dated. Mold on the underaide of the sink. Just a total downgrade. Wont be back.