Vacaciones en Municipio de Kratovo

I had a very pleasant stay at the hotel overall, but unfortunately there were two things that disappointed me, especially considering the hotel’s luxury positioning. 1. Wi-Fi connection The system for connecting to the Wi-Fi was unnecessarily complicated and quite unusual. It was so difficult that I had to go to reception and ask the staff to connect my phone for me. My partner then had to do exactly the same with his phone. For a hotel of this standard, I would expect the Wi-Fi connection to be much simpler and more user-friendly. 2. Breakfast and coffee service Breakfast is served until 10:00, which I already find a little early for a hotel of this category. However, at 9:55, when I wanted to have a coffee, the coffee machine had already been switched off and was apparently in cleaning mode. I asked whether I could have a coffee from the bar instead, and I was told that this would be possible and that I wouldn’t have to pay for it. However, unfortunately, nobody followed up on this and, in the end, I never received the coffee at all. This was particularly disappointing because it was such a small and simple request, and I would have expected a much higher level of attention to detail and guest service in a luxury hotel. Apart from these two issues, I had a good stay and enjoyed the hotel overall. I hope these points can be improved, as they would make a significant difference to the guest experience.

Muchas opciones de comida y excelente habitación, espacios y amabilidad de los mi miembros del hotel.

El hotel cuenta con todo lo necesario para una estancia placentera. Muy céntrico en la ciudad para caminar a puntos de interés cercanos. Las habitaciones cuentan con todo lo necesario, incluyendo kits de aseo personal. El hotel tiene un restaurante muy bueno y el desayuno incluido es muy amplio. El personal muy atento y amable. El spa del hotel es lo mejor, en verdad de los mejores a los que he ido, pedimos el paquete de masaje más circuito de spa por alberca, jacuzzi, sauna, salón de sal. 100% recomendable.

Room very clean and new. Hotel located in the center, can walk to main spots within minutes. Staff were helpful and can arrange pick up or support at any time. Definitely highly recommended